Important VoIP Statistics that you should know.

25 Important VoIP Statistics You Need to Know

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Voice Over Internet Protocol or VoIP is a communication service that allows the user to make calls using the internet rather than the traditional phone lines. VoIP is significantly…
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Benefits of an inbound call centre.

5 Industries That Will Benefit From Inbound Contact Centres

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Your top priority should be customer satisfaction if you want to make your business successful. Delivering good customer satisfaction continuously helps you to turn your…
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Why Unified Communication is important.

Here is Why Unified Communication Important Today

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A good customer service does increase the sales of a business. Hence, the customer needs a medium through which he can communicate with the business organisation. Gone…
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Why your business needs inbound call centre.

10 Reasons Why Your Business Needs Inbound Call Centre

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If you are running a business organisation, you should invest in an inbound call centre. Because for a business to progress extensively, you should put your customers above…
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Qualities of an efficient call centre agent.

5 Qualities Of A Highly Efficient Call Centre Agent

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An efficient agent is an asset for a call centre. Getting the right agent in your call centre increases productivity. Therefore, while selecting an agent, one has to make…
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