Page 33 – Blog

Expert Opinion : Putting “Customer” In Customer Experience With Annette Franz

Modern-day businesses are competing to serve the best customer experiences (CX) possible, and rightly so. After all, the way your customers think and feel about your brand impacts their purchasing decisions. And happy customers are likely to become returning shoppers and build a strong image for your brand. Needless to say, providing great customer service […]

free phone number to ace marketing campaigns

Wondering What’s The Best Way To Ace Your Marketing Campaigns? The Answer Is Free Phone Numbers!

We’re in the age of fierce competition and ruthless tactics. When a brand does anything innovative to up its marketing game, other companies copy it and take away all the novelty. However, there are some solutions which can be unique to a brand and, hence, prove to be beneficial to its overall marketing strategy. A […]

why outbound contact centre solutions exactly what business needs

Here’s Why Outbound Contact Center Solutions Are Exactly What Your Business Needs

They say: “Don’t fix it if it ain’t broke.” Taking a reactive approach, when it comes to customer service, is one of the biggest mistakes that companies make. Companies have, for long, lived with the notion that customer service is essentially the process of responding or reacting to a customer’s requests. However, this couldn’t be […]

how managers can measure the inbound call centre quality

How Managers Can Measure The Inbound Contact Center Quality?

Cloud contact center have become the talk of the business world lately. Not surprising, as they play a crucial role in the rise and fall of businesses. Similarly, customer care executives are crucial for organisations as they alone are responsible for creating a delightful experience for your consumers. As a call center manager, you have the […]

sms api help startup to improve customer experience

How SMS APIs Help Startups Enhance Their Customer Experience?

In the present-day world, ways to reach out to a customer are aplenty. They’re also over-exploited. With the mass of marketing information being exchanged every day, emails have begun to lose their impact. Traditional routes such as calls, too, don’t always help smaller startups reach their target audience. What is one to do, then? Integrate […]

Expert Opinion Series: Customer Insight Pro Nick Lygo-Baker Shares Tips On Winning At Customer Experience

If we told you that you could buy your favourite product for a very good price, but the service afterwards would be abysmal, would you still go ahead and buy the product? No? We thought so too. When it comes to customer experience, much has changed over the past two decades. From selling products to […]

7 Smart Ways To Scale Up Your Business Effectively

Scaling up a business is challenging—even more than starting up a new one. While exploring new markets and augmenting global presence are a few ways to grow a business, entrepreneurs often hesitate while taking the plunge into scalability. We get it–scaling a business is not a cakewalk. One has to take several risks and learn […]

5 Tips To Retain Customers During A Global Crisis

Let’s begin with an example: Suppose there is a bucket with several holes in its base and walls. A hose is put into the bucket to fill it with water. Since the bucket has holes, the water will leak. Here, the water going into the bucket represents new customers that are acquired by a brand. […]

VoIP versus UCaaS: The Ultimate Breakdown

Modern businesses require modern business phone service. That’s why companies these days search high and low to find the perfect service to fit their needs. If you’re one of these organisations, you’ve indubitably come across different terms like VoIP and UCaaS; both are praised for their high-benefit, low-cost nature. So how do you make the […]

Bringing IPL Home With Cloud Communication

Bringing The IPL Home With Cloud Communications

Bated breaths. Cheering crowds. The thrill of a sixer. The disbelief of a wicket. Nothing beats the madness cricket brings out in us, and no other franchise league has been able to capture the young spirit of sport the way the IPL has. According to the Broadcasters Audience Research Board (BARB), the IPL’s viewership has […]