Page 38 – Blog

How to Use Customer Data to Help Customers?

The world runs on numbers. That’s why it comes as no surprise that customer experience has also become largely data-driven. Rising user expectations demand more than just routine conversations from contact centers—businesses are under pressure to proactively gauge consumer needs and interests. To achieve this, you need to gather sufficient data about the target audience. […]

Women Are The MVPs of The Customer Service Game in 2020

Customer service is more important now than it’s ever been. In a world of uncertainty, the experience you can deliver to your clients is what makes them hold on to you, now and for the future. There are plenty of ways in which you can invest in customer experience (CX)—for example, through a feature-rich cloud […]

Why Your Fintech Business Needs an IVR Number Now

Smartphones have transformed the way we perform most of our tasks. Mobile applications and portals fast-track mundane tasks in the most innovative way––from something as basic as looking for a public restroom to availing online education. Everything is just a click away. Fintech has played a similar role for banking; it has revolutionized the way […]

How IVR Can Help Your Business Create A Positive Brand Image?

Whether you own a small business or run an established firm, it is a no-brainer that you would want to showcase your professionalism through what you do. And a great way to do so is by deploying the IVR (Interactive Voice Response) technology for your business phone solutions. You must be wondering — how will […]

Expert Advice: Everything You Need to Know About Acing Customer Service

As a business owner, you have some goals in mind when starting out. Establish a set of values and mission for your brand, perfect the quality of your product or service, and plan a strategy to promote yourself. While it’s fairly easy to control the elements under your jurisdiction, it changes when external players enter […]

Things You Need To Know About Acefone+Zoho CRM Integration

Opting for a hosted business phone system is always a good idea. Getting it from Acefone is even better! Acefone is the leading cloud communication service provider in the UK, offering tailored solutions to meet all your business needs. From measuring agent performance to monitoring each call, we’ve got it all covered. Similarly, Zoho CRM […]

New Age Cloud Contact Centers: 5 Must Know Trends For Businesses

Change is inevitable. Over the years, customer demands and expectations have changed and evolved considerably. Moreover, the concept of consumer experience has taken a whole new dimension. In this saturated industry, quality of service is often a key differentiator for the company. Automated operations and digitised customer-service have taken over. The future calls for a […]

What If Game of Thrones Took Place in the World of Cloud Communication

What if The Game of Thrones Took Place in a World of Cloud Communications?

Some things never mix. Like oil and water. Perhaps that was your reaction to reading ‘Game of Thrones’ and ‘cloud communication’ in the same sentence. But maybe we shouldn’t be so hasty in dismissing the idea. Winter is coming. The Stark motto has become unanimous with the show and evokes emotions even in casual watchers. […]

5 Ways To Enhance Your Brand With a Freephone Number

A potential customer comes across your product and is intrigued. He’s interested in buying it but wants to get more information first. But what happens if he encounters a faulty or poorly designed website? Or if the information provided is unclear? A sense of mistrust begins to build and he possibly forgoes the purchase. This […]

Reasons Why Businesses Need Softphone

We’ve come a long way from Alexander Graham Bell’s invention of the telephone. Over the years, a multitude of innovations has become critical to a firm’s operations. One such product is the softphone. This telephony system doesn’t even need a wired desk connection or a business phone device. It operates entirely on the cloud which […]