Page 39 – Blog

New Age Cloud Contact Centers: 5 Must Know Trends For Businesses

Change is inevitable. Over the years, customer demands and expectations have changed and evolved considerably. Moreover, the concept of consumer experience has taken a whole new dimension. In this saturated industry, quality of service is often a key differentiator for the company. Automated operations and digitised customer-service have taken over. The future calls for a […]

What If Game of Thrones Took Place in the World of Cloud Communication

What if The Game of Thrones Took Place in a World of Cloud Communications?

Some things never mix. Like oil and water. Perhaps that was your reaction to reading ‘Game of Thrones’ and ‘cloud communication’ in the same sentence. But maybe we shouldn’t be so hasty in dismissing the idea. Winter is coming. The Stark motto has become unanimous with the show and evokes emotions even in casual watchers. […]

5 Ways To Enhance Your Brand With a Freephone Number

A potential customer comes across your product and is intrigued. He’s interested in buying it but wants to get more information first. But what happens if he encounters a faulty or poorly designed website? Or if the information provided is unclear? A sense of mistrust begins to build and he possibly forgoes the purchase. This […]

Reasons Why Businesses Need Softphone

We’ve come a long way from Alexander Graham Bell’s invention of the telephone. Over the years, a multitude of innovations has become critical to a firm’s operations. One such product is the softphone. This telephony system doesn’t even need a wired desk connection or a business phone device. It operates entirely on the cloud which […]

Missed Call Solutions: Everything You Need to Know

To vote for your favorite contestant, please give a missed call on xx-xx-xxxxxx. Sounds familiar, right? Please give me a missed call when you reach home. Give me a missed call to remind me about groceries. I’m going to bed, wake me up with a missed call. In other words, for every reminder, missed calls […]

Clash of the Titans: VoIP vs UCaaS [Infographic]

If you’re interested in psychology, you may have come across the term ‘choice overload’ or ‘over choice’. It refers to the phenomenon wherein people have a hard time making decisions when faced with multiple—and equally appealing—choices. This dilemma would likely arise in significant decisions about your business, like choosing the best communication model for your […]

Why Moving To The Cloud Gives You An Advantage In A Time Of Crisis

Technology innovations support businesses, help maintain performance, and sustain productivity during an unexpected crisis. However, engaging employees through online resources continues to be a challenge. Cloud computing has enabled on-site interaction irrespective of the location of the employees. It has empowered organisations to function normally in a distributed set-up. The cloud-managed service landscape is becoming […]

Cloud Contact Center Improve Customer Experience

Create An Intelligent Cloud Contact Center To Deliver Exceptional Customer Experience

In the current competitive scenario, organisations have begun to outperform each other based on the quality of the customer experiences they deliver. According to a digital trends 2020 report, “Companies that prioritised and effectively managed customer experience were three times more likely than their peers to have significantly exceeded their top business goals in 2019.” […]

How To Improve Team Performance When Working Remotely?

The year 2020 has undergone dramatic changes in the way businesses and teams function. One of the many is the increase in the adoption of a remote working ecosystem. Though not all organisations can successfully operate in a remote environment, in the present reality, a distributed and virtual work set-up is necessary. One often wonders […]

Cloud Communication Assisting Healthcare Service provider

How Cloud Communications Are Assisting Healthcare Service Providers During COVID-19?

As the world continues to fight COVID-19, doctors and nurses have become the frontline warriors who protect us against a pandemic that has claimed thousands of lives. The healthcare industry is currently caught in a whirlwind, trying to provide and maintain the highest level of care. In this time of extreme need, what they require […]