Page 40 – Blog

Top Customer Service Stats That You Must Know

15 Customer Service Stats You Just Can’t Ignore [Infographic]

Ever wondered why most people visit their favourite coffee place again and again? Why is it that some brands are able to retain most of their customers? And, more so, how can one ensure the same customer sticks with them in the long run? The answer lies in the degree of customer service brands offer […]

ivr-streamlines-and-reduces-support-tickets

How IVR Solutions can Simplify Customer Support and Ticketing Systems

When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention rates. However, as your business grows in size, so does the number of customers calling you for support queries. According to Zendesk, internal support teams […]

cloud phone system one stop encyclopedia

Cloud Phone Systems: Your One-Stop Encyclopedia

Do you recognise all these languages? You may or may not be well-versed in them, but your clients probably are. The whole world has become one giant marketplace with customers literally everywhere on the globe. In this scenario, would you be willing to incur massive costs for communicating with your international clientele? Wired telephony ties […]

How Can Managers Ensure Better Work-Life Balance For Employees

Striking the right balance between personal and professional life is a huge challenge. With office schedules busier than ever, it’s vital to effectively juggle between professional responsibilities, family commitments, and spare equal time for self-care. As employers, you may not be directly responsible for providing your workers with a perfectly balanced lifestyle. But, you can […]

5 Simple Things Successful Call Centre Managers Do Every Day

Call center managers have varied and fast-paced jobs. They need to be able to think on their feet and be adaptable at all times. Successful call center managers should take time each day to prepare and keep a close look on their agents. This way, they can ensure the best possible customer service is delivered […]

Encyclopedia of Cloud Telephony—A Comprehensive List with Definitions

Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However, there’s no need to be bothered by these cloud terminologies anymore! Use our ready resource to answer all your queries. We have collated the most […]

VoIP Services To Improve Team Performance

Use VoIP Services To Improve Your Team Performance

If you want a high performing workforce, you need to equip your staff with all the tools they need to succeed. An empowered team is a happy and productive team, and, therefore, boosting staff morale is important for maintaining a good work culture. This is where VoIP services come in handy. Hosted phone systems allow […]

All You Need to Know About Call Conferencing Feature

In the age of the internet, connectivity is everything. For those working remotely, it even becomes a necessity. Businesses need to ensure that their staff, from all corners of the world, can collaborate and work as a team. Here, comes call conferencing. As a power-packed feature of a hosted phone system, it allows you to […]

6 Reasons Why Remote Working Isn’t Just For Lockdown, It’s Here To Stay

We are navigating through some uncertain times right now. The outbreak of COVID-19 needs companies to increase corporate resilience, ensure the safety of their employees and do it all virtually! COVID-19 has reset major work trends and compelled HR leaders to rethink employee management, planning, performance, and strategies. Most of the enterprises across the globe […]

How On Hold Music Can Help Your Retain Customers

4 Ways How On Hold Music Can Help Your Business Retain Customers

Silence can be awkward. Even more so, when a customer just wants a quick response. Statistics Source: On Hold 32 This report shows just how important on hold music can be. Music keeps callers engaged long enough to wait and speak to the customer service team. Long waiting time and being on hold can negatively […]