Page 41 – Blog

5 Reasons Why SMS Marketing Should Be Part Of Your Marketing Plan

SMS marketing is a great way to reach large numbers of your customers with very little effort and spend. SMS marketing is direct and cuts through the masses of emails your customers are receiving every day – and can be a great addition to your marketing plan if used correctly. If your messages are informative […]

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Top 4 Call Monitoring Features That Will Give You Deep Insights

For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system can tell you – it can also tell you much more about how your customers interact with your business. As a business owner, […]

What is a Predictive Dialer?

Customer service environment has seen rapid transformations in the recent years. The introduction of technology, such as cloud and data analytics, has impacted the pace and shape of this transformation in customer support methodology. A predictive dialer is a tool that has gained positives from this transformation and improved agent-customer connections grow higher in number and be […]

3 Common Risks Of On-Premise Telephony And How VoIP Overcomes Them

On-premise telephony has been around for years and is common in many businesses. With this type of phone system, there are risks if something were to go wrong. On premise phone system are vulnerable to break downs and unfortunately are costly to fix should something happen to them – so, keeping this phone system may […]

Empower Your Lead Generation Strategy with Missed Call Solution

Getting leads is the only way to make your business survive and thrive in the competitive landscape. But it can be a huge struggle, considering that there can be a large number of rivals offering similar products or services at comparable prices. With ample choices, customers have the power to switch between sellers. 61% of […]

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How Contact Centers Can Turn Agents Irritation Into Satisfaction

As much as you want to keep your customers happy at all times, sometimes things do go wrong. It is how you handle when things go wrong that customers will remember, and this could make or break your relationship with that customer. It is important to have processes in place which can help turn your […]

How Cloud PBX Can Help HR & Recruitment Professionals

Cloud PBX can help those in HR and recruitment in several ways, making their working lives easier and allowing them to go about their day to day business no matter what is going on in the world. Cloud PBX allows your phone system to become completely portable, so your staff can work from wherever they […]

10 Must Have Tools for Small Businesses [Infographic]

A new business is often loaded up with a lot of different tasks and in order to keep up with those tasks while also maintaining high efficiency in the business, it is crucial to implement helpful tools. With so many applications available to you currently, it can be hard for any business owner to select […]

Tools that Call Centre Agents and Managers must have.

Call Recording Solution for Catering Quality CX and Agent Assessment

When a consumer connects to your organisation, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer loyalty. Needless to say, this calls for constant agent assessment and training to ensure that your clients experience the very best. Consistent improvement in your […]

Why Should You Choose Voice Broadcasting Solution for Customer Surveys

Cold calls have been a popular method of targeting customers for many years. They are direct, personal and can generate sales leads. However, there are certain inherent problems in the system. One, cold calls require a lot of time and effort on the agent’s part. Two, several agents are required to connect to thousands of […]