Page 41 – Blog

Customer Is King, Indeed. But How Do You Keep One Happy?

Over the past many months, as the world has battled a global medical emergency, the changes thrust upon us have not been restricted to any specific sector or aspect of life alone. Business practices and consumer expectations have evolved rather fundamentally and in a very short while. There are two specific aspects to this evolution […]

Why You Should Integrate UCaaS and CCaaS Together

Here’s Why You Should Integrate UCaaS and CCaaS For Your Business

In this era of steady digitisation across industries, cloud-based solutions like UCaaS and CCaaS have gained much-deserved prominence. These services offer a host of benefits while being cheaper to operate and maintain. Before we delve deeper into this set of comparisons, let us take a look at what exactly the two terms mean. What is […]

ideas to boost outbound contact centre perormance

Innovative Ideas To Boost Your Outbound Contact Center Performance

Time and again businesses have found setting up a contact center software tedious. Contact centers, as the frontline to serve customers round-the-clock, are major touchpoints for organisations. In fact, they are often called ‘cost centers’ in businesses. Their performance is hugely judged by the numbers they show; so the industry is considered highly competitive. The […]

Reimagine Remote Work With Advanced Voice API Solutions

The quality of customer service your business delivers depends not only on how seamlessly your agents can resolve issues but also on the availability and precision of the services you offer. During this COVID-19 pandemic, businesses have been pushed to create a smooth remote environment for their employees. Therefore, it has become difficult to have […]

why startups need hosted phone system during work from home

Running A Startup From Home? Why You Need A Cloud-based Phone System

COVID-19 forced work-from-home upon even the most unlikely businesses. Organisations of every size—from early-stage startups to global enterprises—had to abandon traditional ways of working and adopt unfamiliar tools and strategies almost overnight. While the disruption was universal, startups were among the most impacted. Limited budgets, lean teams, remote operations, and growing customer expectations created a […]

Virtual Numbers: All Questions Answered

With consumer bases scattered across the globe, a local number just doesn’t cut it anymore. Businesses need to have a strong communication network, whether within the city or from Delhi to Dubai—customers should never feel the physical distance. How do you achieve flawless conversations anytime and anywhere? With the use of cloud-based tools, of course. […]

How to Use Customer Data to Help Customers?

The world runs on numbers. That’s why it comes as no surprise that customer experience has also become largely data-driven. Rising user expectations demand more than just routine conversations from contact centers—businesses are under pressure to proactively gauge consumer needs and interests. To achieve this, you need to gather sufficient data about the target audience. […]

Women Are The MVPs of The Customer Service Game in 2020

Customer service is more important now than it’s ever been. In a world of uncertainty, the experience you can deliver to your clients is what makes them hold on to you, now and for the future. There are plenty of ways in which you can invest in customer experience (CX)—for example, through a feature-rich cloud […]

Why Your Fintech Business Needs an IVR Number Now

Smartphones have transformed the way we perform most of our tasks. Mobile applications and portals fast-track mundane tasks in the most innovative way––from something as basic as looking for a public restroom to availing online education. Everything is just a click away. Fintech has played a similar role for banking; it has revolutionized the way […]

How IVR Can Help Your Business Create A Positive Brand Image?

Whether you own a small business or run an established firm, it is a no-brainer that you would want to showcase your professionalism through what you do. And a great way to do so is by deploying the IVR (Interactive Voice Response) technology for your business phone solutions. You must be wondering — how will […]