As humans, we are always striving for more. And technology’s rapid pace suits us just fine, increasing everyone’s expectations. Businesses are no less; they are constantly looking for new ways to reach their customers and shifting to a hosted cloud phone system is the way forward.   Cloud-based phone system, in simple words, is a system […]

Ever since call center came into existence, outbound calling has been an essential part of the call center activity. Initially, all the dialing would be done by manual efforts but with the passage of time and increasing demands, call centers sought for a dialer that could immediately dial a lot many numbers without any human […]

Your customer support suite and business phone system should seamlessly work together to help your agents deliver impeccable customer service. If, instead, they work independently, then you could be missing out on amazing benefits and features. You may lose out an opportunity for taking your customer service, and your business itself, to the next level. […]

While setting up a call center, the businesses need to focus on managing both inbound and outbound calls efficiently. The inbound calls are made by a customer or prospect to gather specific information or resolve a specific problem. The outbound calls, on the other hand, are made by a call center agent or salesperson to […]

Keep the customer experience up and running even when you aren’t available by smartly routing calls to the most relevant agent. Call routing is a brilliant feature that comes complimentary with your hosted phone system. It gives you the opportunity to make sure each call goes to the best-qualified department or agent. Additionally, this simple […]

In the previous blog, we have talked about Why is Cloud-Based Predictive Dialer a Complete Outbound Calling Solution? In this, we will cover how hosted predictive dialers are the best tools for better call center productivity. Before moving to the topic, let’s understand the hosted predictive dialer first. Hosted Predictive Dialer A hosted predictive is the […]