Page 54 – Blog

Brand Your Business with Toll Free Number

With any business, branding is a major factor for success. Because brand name sells itself. The thing common with all brands, irrespective of industry, is observed from the quality of customer service they deliver. And the first point of customer service is delivered from the point a customer contacts your business. One thing every big […]

Why Your Call Centre Should Have Low Average Speed of Answer

A call centre’s success is dependent entirely on what quality of customer experience it offers to its audience. To measure the service quality, there are few metrics which have been set in place to generate an idea about where a call centre stands among the competition. One of the most critical criteria that says it […]

Auto Attendant or IVR Which Option to Choose and Why 768x389

Auto Attendant vs IVR: Which Solution to Choose and Why?

Having the right telephony phone system is imperative for running a successful business. With the advent of new technology, it has become important to select the most advanced tools to ensure proper and efficient functioning of an enterprise. Auto Attendant and IVR are two similar systems of telephony though they undoubtedly have some notable differences. […]

10 Points to Add in Your Checklist While Testing IVR – Part 2

In part 1 (10 Points to Add in Your Checklist While Testing IVR), we had explored below IVR testing points which companies should check before launching their IVR for customers. IVR Greet Callers Warmly IVR has Limited Menu Options IVR Announces the Option Before the Description Self-Help Options Are Providing Correct Results IVR is Giving […]

10 Points to Add in Your Checklist While Testing IVR – Part 1

Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it has offered to everyday business processes. IVR has also been a lifesaver in handling mundane tasks such as answering a never-ending number of phone calls […]

How to Enhance Customer Service Using Voice Broadcasting

In the business world, the customer is the ultimate boss. Every company aims to provide its customer with an undaunted experience, be it during sales or after-sales support. Voice Broadcasting is one such customer-service tool which ensures a quality customer experience. The first customers of voice broadcasting were the general public, targeted by the government […]

Why Millenials are Rapidly Adopting Cloud Technology

9 Myths About Cloud Telephony Services

Cloud technology is reforming the modus operandi of various services at this age and era, to which telephony remains no exception. Cloud telephony is a cloud-based telephone service that has changed the course of traditional telephone services. Although cloud telephony has well established its roots in the world and is globally recognized for its benefits, certain […]

How Different Industries in India Are Using Missed Call Service?

India is no new to the concept of missed call services. In fact, with over 1 billion mobile subscribers, India is a market where missed call service has been used to market services, and its potential is only expected to grow with time. Here is the statical data which proves India has a vast potential for […]

How Different Industries Are Using Voice Broadcasting Service

Voice Broadcasting (VB) is remarkably useful for a business or industry when it comes to spreading information to large masses. With time, the uses and applications of voice broadcasting service have expanded by manifold. Companies are no more restricted to only sending promotional/emergency updates. Instead, they are now maximising its utilisation by using it in […]

How Our PM Narendra Modi is Using Missed Call Marketing

This tweet on the 24th of March, by the Hon’ble Prime Minister of India, Shri Narendra Modi, clearly highlights the fact that he knows how to reach out to the people of India. This innovative idea to reach out to the urban as well as the rural population of India who resides in distant corners […]