Logistics Communication Platform
Track More. Recover More. Dispatch Smarter.
Run tracking queries, dispatch coordination, POD verification, and QA on one DoT-licensed platform — Voice + WhatsApp + AI.
Trusted by businesses across Automotive, BFSI, Healthcare, Ecommerce, Education, and more.
Problem vs Solution
Your Ops Are Connected But Your Stack Isn't
Problems
Disconnected Channels
Your tracking bot, dispatch, calling, and QA tools run on four separate platforms.
Manual Recovery
Failed deliveries trigger manual callbacks where agents spend peak hours on calls.
Personal Number Usage
Field agents coordinate on their own mobile numbers. No recordings. No audit trail.
Zero Call-Level Visibility
Supervisors listen to 2-5% of calls manually. SLA breaches and errors surface in escalations only.
Solutions
One Stack for All Channels
One vendor, one SLA, no integration breaks.
Automated Recovery
AI voice agent automatically calls every undelivered customer.
Number Masking
Number masking keeps driver and customer privacy intact.
100% AI-Scored QA
Every call transcribed and scored within minutes of the call.
Automotive Use Cases
Popular Logistics Ops AceX Can Handle
From last-mile tracking queries to 3PL dispatch coordination. Every workflow below runs live with paying Acefone customers.
AI Agents Handle Routine Queries
Voice bot fetches live data mid-call without transferring and handles routine calls. While complex cases go to a human agent with full context.
- Voice agents fetch live shipment status from TMS/OMS
- Handle ETA queries, re-delivery scheduling, and more
- Transfer complex cases to human agent with context
- Runs 24/7 in different regions and different campaigns
Coordinate With Drivers Effortlessly
Manage voice, WhatsApp, and SMS in one conversation thread. Route updates and confirmations all flow through one screen.
- Send auto route updates via WhatsApp messaging
- Accept files and photos in one thread
- All driver interactions logged with timestamps
- Connect click-to-call to any CRM or FMS record with APIs
Reschedule Failed Deliveries
Automated outbound broadcast with personalized TTS reaches every customer with a failed delivery trigger.
- Hyper-personalized calls with history, sentiment reports, and more
- Unanswered calls auto-retry after a set interval
- WhatsApp fallback triggers automatically when calls fail
- Launch a 50,000-call recovery campaign in hours
POD Confirmation & Pickup Readiness
Structured inbound and outbound workflows for POD verification and pickup confirmations.
- Preview dialer shows agents order details before calls connect
- Multi-level dispositions capture POD status, exception codes, and follow-ups
- Unanswered calls go to auto-retry through the voice agent
- Increase non-delivery reason accuracy through dispositions
Multi-Lingual Call Analysis
Xtract: AI Call Analytics scores every call against your criteria. Supervisors see what needs fixing in real time, not after the complaint arrives.
- AI analytics scores client calls in 99+ languages
- Evaluate agent tone, delivery PTP, escalation handling
- Automatic flagging for low scores, unresolved disputes, etc.
- Make coaching decisions backed by data, not gut feel.
AI Agents Handle Routine Queries
Voice bot fetches live data mid-call without transferring and handles routine calls. While complex cases go to a human agent with full context.
- Voice agents fetch live shipment status from TMS/OMS
- Handle ETA queries, re-delivery scheduling, and more
- Transfer complex cases to human agent with context
- Runs 24/7 in different regions and different campaigns
Coordinate With Drivers Effortlessly
Manage voice, WhatsApp, and SMS in one conversation thread. Route updates and confirmations all flow through one screen.
- Send auto route updates via WhatsApp messaging
- Accept files and photos in one thread
- All driver interactions logged with timestamps
- Connect click-to-call to any CRM or FMS record with APIs
Reschedule Failed Deliveries
Automated outbound broadcast with personalized TTS reaches every customer with a failed delivery trigger.
- Hyper-personalized calls with history, sentiment reports, and more
- Unanswered calls auto-retry after a set interval
- WhatsApp fallback triggers automatically when calls fail
- Launch a 50,000-call recovery campaign in hours
POD Confirmation & Pickup Readiness
Structured inbound and outbound workflows for POD verification and pickup confirmations.
- Preview dialer shows agents order details before calls connect
- Multi-level dispositions capture POD status, exception codes, and follow-ups
- Unanswered calls go to auto-retry through the voice agent
- Increase non-delivery reason accuracy through dispositions
Multi-Lingual Call Analysis
Xtract: AI Call Analytics scores every call against your criteria. Supervisors see what needs fixing in real time, not after the complaint arrives.
- AI analytics scores client calls in 99+ languages
- Evaluate agent tone, delivery PTP, escalation handling
- Automatic flagging for low scores, unresolved disputes, etc.
- Make coaching decisions backed by data, not gut feel.
Segments
Built for Every Segment of Logistics
Express and Last-Mile Delivery
Handle 24/7 tracking queries. Coordinate with hundreds of drivers from one screen. Failed delivery callbacks run automatically, reducing RTO without adding headcount.
3PL and Fulfilment Centers
Manifest verification via API Connect, pickup readiness broadcasts, and multi-client POD workflows on one stack. One vendor, one SLA, and no data siloed across client accounts.
In-House Logistics
Handle peak season volume for festivals without hiring. AI voice bots scale inbound calls instantly. Outbound delivery campaigns run in hours.
Freight and Road Transport
Driver coordination across long-haul routes via the Acefone softphone. Lorry receipt confirmations, transit updates, and shipper inquiries handled by voice agents.
Reverse Logistics
Automated return scheduling, customer confirmation calls, and QC exception handling. All through the same platform your forward logistics team already runs on.
AI Voice Agent
Build AI Voice Agents Without Waiting On Devs
Build
Describe your use case in plain English. Select language, voice, and tools. No developers needed.
Test
Run the agent through AI simulations. Set success criteria. Refine before customers hear it.
Deploy
Configure inbound and outbound campaigns as needed. Go live in hours — not months.
Monitor
Analyze every call with Ace Xtract. Real-time transcripts, latency logs, and workflow refinement — all in one view.
Built In. Not Bolted On.
Compliance that doesn't slow you down
Automotive communication involves customer data, call records, campaign outreach, pricing discussions, service commitments, and renewal conversations.
You cannot afford loose controls.
Acefone keeps compliance, security, and audit readiness inside the platform from day one.
Market Gap / Comparison
Acefone Connects All Your Logistics Ops
| Capability | Typical CPaaS | Typical CCaaS |  | |
|---|---|---|---|---|
 | Telecom License | Resold | Partial | DoT VNO, owned |
| | Data Residency | Often global | Mostly India | 100% India DCs |
| | AI Voice Bot | 3rd-party bolt-on | Partnership only | Native, self-hosted LLM |
| | Logistics Workflows | Generic templates | Horizontal only | Tracking, POD, Dispatch, Failed Delivery |
| | Vendor Count | 3 to 4 | 2 to 3 | 1 |
| | Avg. Go-Live Time | 4 to 8 weeks | 6 to 12 weeks | 5 days |
We Plug Into Your Stack In Days Not Months
Pre-built connectors, REST APIs, and webhooks. No rip-and-replace. Works with your TMS, WMS, OMS, and CRM from day one.
CX Wins / Impact Metrics
What Better Conversations Unlock for Your Logistics Business
-
1.8X
Increase in call
connectivity -
15%
Reduction in
average handling time -
3X
Growth in agent
productivity -
50%
Eduction in
manual calling -
18%
Reduction in average
first response time -
20%
Increase in Non-Delivery
Reason accuracy
Awards & Recognition
Reviews & Awards
Recognition
15K+ HAPPY CUSTOMERS
Let’s Talk
Ready to Transform Logistics Customer Operations?
- A missed tracking call can cost a delivery.
- A failed delivery with no callback can cost the customer.
- A compliance gap with no audit trail can cost the contract.
Acefone helps your teams answer faster, recover more deliveries, and keep every logistics interaction connected — from first query to last-mile confirmation.
