Call Center Dialers

Choosing the Smartest Dialer Software For An Efficient Call Center

Finding the right auto dialer software that make call center operations seamless and scalable.

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Trusted by leading brands
across the globe

5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

Why Businesses Need Call Center Dialers

Promotion and Surveys

Call center dialers help in doing product promotions and conducting customer surveys towards a steady customer base.

Customizable Campaigns

Make the most out of a campaign with customizable options that touch every aspect of a successful customer outreach.

Sales Acceleration

Easy connection and frequent communication between customers and agents help to accelerate the sales process in full throttle.

What is it?

What is a call center dialer solution?

A call center dialer assists you to reach out to prospects, and determine how little agent time you waste, and ultimately how fast revenue grows. Acefone positions its hosted dialers as the “engine” of an efficient, scalable call-center stack.

How does it work?

How dialer works in call center?

A call center dialer takes in a contact list and automatically dials each number in rapid succession. When a call is answered, it instantly either connects the recipient to an available live agent or plays a pre-recorded message. Meanwhile, busy tones, unanswered calls, and voicemails are detected and handled by specific rules.

Why choose it?

Why choose auto dialers for call center?

Auto-dialers offer call centers efficiency, service and cost savings. Their algorithms take over the grunt work like detecting busy tones, skipping DND numbers and even pacing calls by time-zones. Call center dialers also help agents to stay focused on meaningful conversations, while the dialer system keeps the pipeline moving.

Acefone’s user-friendly dashboards exhibit KPIs, call recordings and list management in a few clicks. In short, auto-dialers squeeze more productive talk-time out of the same number of agents, at a price that doesn’t leash growth.

Cloud Hosted Call Center Dialers

Predictive Dialer

Using an algorithm, it enhances the possibility of customer connection with agents.
Progressive Dialer

Automatically dials the next number the instant an agent finishes a call, but always one-to-one.
Power Dialer

Blasts through a list of contacts by dialing sequentially, often several lines per agent.
Preview Dialer

Serves contact record to the agent before launching a call, letting them review vital details.
Ratio Dialer

Dials a fixed multiple of calls per available agent (e.g., 2:1), giving managers more control over call pacing.

Want to learn more about call center dialer?

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What is the difference between an auto dialer and a predictive dialer?

Think of the auto-dialer as a “speed-dial machine” and the predictive dialer as its “AI-powered cousin.” A standard auto dialer calls numbers in its provided list one-by-one (or at a set ratio), passing live answers to the first free agent.

The predictive dialer, meanwhile, assesses live metrics (average handle time, answer rate, agent availability) and launches multiple calls before reps finish their current conversations. As a result, the next human connection lands precisely when an agent says goodbye, squeezing out almost every idle second.

What is the impact of a preview dialer in call center?

A preview dialer shifts a call center’s approach from “maximum dials per hour” to “maximum value per conversation.” By popping the customer record onto the agent screen right before a call initiates, it lets reps absorb context, tailor messages and double-check compliance flags. That brief preparation window reduces idle time because the dialer still cues the next contact automatically. Despite that, dropped-call rates continue to fall, and first-call resolution rates climb. A preview dialer trades a little raw speed for significantly higher service quality, compliance and revenue.

Can an auto dialer integrate with my CRM?

Absolutely. Acefone offers out-of-the-box connectors for Salesforce, HubSpot, Zoho, Microsoft Dynamics 365 and a lot many other CRMs. It also offers open APIs for bespoke systems. Once connected, every call, note and disposition syncs instantly. This connection enables click-to-call from the CRM, automatic record-pop on inbound, and real-time performance reporting without double data entry.

How does an auto dialer ensure TCPA / DNC compliance?

Acefone’s call center dialers run every lead list through built-in DNC (Do-Not-Call) and regional “do-not-disturb” scrubbing before a single number is queued. The ringing strategies are formulated keeping in mind the TCPA time-of-day limits. Call recordings and audit logs provide traceability, and consent-management fields travel with each contact, so only opted-in leads are dialed. Together, these safeguards help Acefone clients avoid hefty fines and protect customer trust while still reaching the right audience.

Cloud Hosted Dialer Benefits

Why Get Acefone's call center dialer software
for your business?

Acefone’s dialers offer advanced, thorough, and easy to use features to streamline your calling operations. From handling high volume calls and managing leads across multiple devices to integrating with leading helpdesk software, it does it all.

What more do you experience with Acefone?

Agent Productivity

Well-designed call center dialers directly affect the total productivity of the agents. They ensure higher agent utilization and lower idle time.

More Automation, Less Effort

Call center dialers are automated and require much less effort from the agent's side. It directly affects the total productivity of the call center.

Lead Generation

The lead generation rate increases if the number of prospects outreached efficiently and call center dialers are designed to execute such campaigns.

Higher Call Connection Rate

Dialers with predictive dialing ability ensure a high call connection rate and make sure that every promising customer should be outreached.

Popular Features of Dialer for Call Center

Dialing Strategies

Contact leads faster with predictive, progressive, power, ratio, and preview dialing.

Skill Based Routing

Ensure customers reach the right agent quickly with skill-based call routing.

Blended Call Handling

Switch between inbound and outbound call channels based on volume requirements.

Real-Time Monitoring

Monitor ongoing calls and jump-in to assist agents whenever needed.

Live Performance Analytics

Track agent status and campaign metrics for insightful supervision of your team in real time.

On-screen scripting & disposition

Prompt guided scripts pop-ups with each call and let agents log call outcomes in one click.

Dialer Integrations For Every Use Case

Toggle based dialer integrations available for your business operations.

Explore all integrations

Zendesk

Zoho

Salesforce

Leadsquared CRM

HubSpot CRM

Freshworks

Freshdesk

Bitrix24

Kapture CRM

MS Teams

Google Workspace

MS Dynamics 365

Value Based Call Center Dialer Pricing, from $10.99/-

Save up to 30% on all plans and get:

Unlimited Calling
One DID Number
One Year CDR
& more...

Pricing

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director