Outbound Call Center Software

The best outbound calling solution for optimizing sales operations

Fast track your revenue generation with advanced dialers, real time monitoring, and detailed performance reports.

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Save up to 30% on our plans.

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Trusted by leading brands
across the globe

5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

Outbound Call Center Software Overview

Overview
Benefits
Features
Integrations
Pricing
Use Cases
Resources

Stand Out with Acefone’s Outbound Call Center Software

Speed Up Lead Outreach

Automate outreach to boost productivity. Connect agents only when a live prospect answers, eliminating time wasted on voicemails or unanswered calls, helping you scale outbound efforts efficiently.

Personalize Conversations

Deliver personalized conversations every time. Sync customer details with your calling system to access key information mid-call, track interactions instantly, and strengthen relationships with context-rich outreach.

Quality Assurance and Training

Ensure consistent call quality and compliance. Record every conversation to identify improvement areas, provide feedback, and maintain a high standard across all outbound communication.

Follow-Up Timely

Reach prospects when they’re most likely to respond. Schedule follow-ups effortlessly, set reminders, and never miss an opportunity to reconnect with interested leads.

Segment-Based Targeting

Run targeted campaigns with ease. Segment your audience, customize scripts for different groups, and manage multiple outreach initiatives from a single platform to maximize efficiency.

Optimize on the Fly

Stay on top of every campaign. Monitor key metrics like connect rates and call duration in real-time to make data-backed decisions and optimize outreach while it’s happening.

What is it?

What is outbound call center software?

Outbound call center software is a cloud-based communication solution designed to streamline and automate agent-initiated interactions. It is primarily used for sales outreach, lead generation, telemarketing, follow-ups, and more.

With Acefone’s powerful outbound calling software, you can manage large-scale outreach campaigns, assign leads, track performance, and personalize engagement across multiple channels.

How does it work?

How does outbound call software work?

Outbound call software operates using VoIP technology, eliminating the need for traditional on-premises setups. It allows your teams to make, manage, and monitor outbound calls from anywhere.

You can also set up various dialing strategies, like predictive or preview dialing, automated follow-ups, and even receive voicemails. Supervisors get access to real-time dashboards to monitor call quality, campaign effectiveness, and agent productivity.

Why choose it?

Why choose an outbound call center solution?

The cloud-based outbound call center software gives you the agility to scale without investing in physical infrastructure. It supports remote work, enables fast deployment, and comes with automatic updates to keep your system secure and future-ready.

Want to learn more about Outbound Calling Software (FAQs)?

What is an outbound call?

An outbound call is a proactive outreach initiated by call center agents to connect with potential and existing clients. It is used for various processes including sales, customer service, market research, and lead generation. To effectively manage outbound calling, businesses often rely on outbound call center solutions. These solutions provide advanced features such as automated dialing, call recording, ringing strategies, and performance tracking.

What is an inbound and outbound call center?

An inbound call center handles incoming calls from customers, usually for support, inquiries, or service. An outbound call center initiates calls to customers or prospects, often for sales, follow-ups, or surveys. Both play vital roles in customer engagement but serve different communication goals.

How to monitor call center performance?

To effectively monitor call center performance, one must keep track of the below mentioned metrics. Especially when it comes to outbound calling, measuring metrics is crucial for ensuring optimal efficiency, productivity, and customer satisfaction. By implementing appropriate strategies, you can identify areas for improvement and optimize your outbound calling operations.

Call Volume and Duration
Call Quality
First Contact Resolution (FCR)
Average Handle Time (AHT)
Conversion Rate
Agent Productivity
Customer Satisfaction

How to start an outbound call center?

If you need an outbound call center for your company, you can contact our experts.

What are Outbound Contact Center Solutions?

Outbound contact center solutions help businesses manage proactive customer outreach and sales campaigns efficiently.

How can Outbound Contact Center Services benefit my business?

Outbound contact center services enhance customer engagement, increase sales, and improve overall business productivity.

What industries can benefit from Outbound Contact Center Solutions?

Various industries like retail, finance, healthcare, and telecommunications can leverage outbound contact center software for their customer engagement needs.

How do Outbound Contact Center Solutions improve customer satisfaction?

By offering personalized interactions and timely assistance, outbound contact center solutions enhance customer satisfaction and loyalty.

Are Outbound Contact Center Services customizable to my business needs?

Yes, outbound contact center services can be tailored to suit the unique requirements and goals of your business.

Can Outbound Contact Center Solutions help increase sales revenue?

Absolutely, outbound contact center solutions empower sales teams to reach more prospects and close deals effectively.

What technologies are used in Outbound Contact Center Solutions?

Outbound contact center solutions utilize advanced technologies like predictive dialers, CRM integrations, and automated workflows.

Are Outbound Contact Center Solutions cost-effective for small businesses?

Yes, outbound contact center solutions offer scalable options suitable for businesses of all sizes.

How to improve outbound call center?

If you are looking to improve your outbound call center, start by getting a modern software solution suited to your company’s needs. Look for auto-dialers with multiple dialing methods (ratio, preview, progressive) for efficiency. Make sure your solution can segment leads smartly, personalize scripts, and track KPIs like call-to-conversion ratio. Integrate CRM systems for better context and follow-up. Lastly, ensure compliance with regulations to build trust and avoid penalties while enhancing overall performance.

Outbound Call Center Software Benefits

Why Choose Acefone’s
Outbound Calling Software?

Outbound call center software helps your team connect with more people more effectively. With smart dialers, real-time insights, and easy CRM integrations, your team can focus on meaningful conversations instead of manual tasks. It’s a simple way to boost productivity and get better results.

Proactive Lead Management

Efficiently handle large volume of leads with CRM integrations, call automation, and easy campaign management.

Elevated Agent Productivity

Use features like click-to-dial and bulk contact upload to minimize repetitive tasks and let agents focus on improving the business ROI.

Better Customer Retention

Foster loyalty among your customers by looking after them using insightful post-sales processes and prompt resolutions for longer retention.

Low Operation Costs

Save operational expenses such as new hirings, infrastructural changes, and frequent hardware upgrades with hosted outbound contact centers.

Popular Outbound Call Center Software Features

Call Routing

Initiate prompt conversations by aligning customers with the most relevant agents.

Custom Caller ID

Set customized caller IDs to establish a stronger connection with audience from different regions.

Desktop CTI Notifications

Setup CTI notifications on desktop to provide agents with real-time updates of customer calls.

Call Detail Reports

Get metrics like average call duration, volume, and engagement to assess agents' performance.

Contact Center Analytics

Utilize deep call analytics to track team performance, CSAT levels, and other vital metrics.

Call Recording

Observe agent-client interactions to assess call quality for training purposes.

Click to Dial

Streamline outbound calling by letting agents initiate calls with a single click.

AI-Enabled IVR

Automate routine calls such as call routing, message delivery, and feedback collection.

WhatsApp Business Communication

Enable seamless interactions through both WhatsApp voice and text on a single platform.

Auto Dialers

Automate your outreach campaigns using predictive, progressive, or preview dialers.

Live Call Monitoring

Enable supervisors to listen to live calls, whisper advice to agents, or barge in when needed.

DND Scrubbing

Automatically filter out numbers registered on the national DND list to ensure compliance.

Use Cases of Outbound Call Center Software

Logistics

Stay ahead of delivery delays with proactive customer updates, real-time dispatch coordination, and pickup confirmations. Use automated outbound calls to reduce missed deliveries and ensure smooth last-mile operations. Monitor agent productivity and campaign outcomes to optimize routing and workforce planning.

Retail

Boost customer loyalty with outbound calls for personalized offers, sale alerts, and rewards program updates. Prioritize high-value shoppers with callback routing. Track call outcomes and campaign performance to fine-tune your marketing efforts and drive more repeat purchases.

Customer Service

Delight customers with follow-up calls for post-resolution, satisfaction surveys, and proactive alerts on service status. Reduce inbound volume by addressing issues before they escalate. Use call tags and analytics to improve agent scripts and raise first-call resolution rates.

Sales

Run targeted campaigns with automated follow-ups, callback scheduling, and lead prioritization. Help agents close more deals with click-to-dial, real-time CRM data, and performance dashboards. Track engagement across calls to refine pitches and boost conversions.

BFSI

Ensure timely premium and EMI collections with auto-reminders and follow-ups. Alert clients to new offers, expiring policies, and loan eligibility. Use secure, compliant calls backed by call recordings and analytics to maintain transparency and trust.

E-Commerce

Drive customer satisfaction with order confirmation calls, delivery coordination, and post-purchase feedback. Recover abandoned carts by reaching out with personalized offers. Boost campaign ROI with dynamic dialer campaigns and real-time engagement tracking.

EdTech

Connect with leads for course counselling, enrollment reminders, and orientation updates. Keep learners engaged through progress check-ins and feedback calls. Improve conversion rates by syncing call history and performance metrics with your LMS or CRM.

Healthcare

Ensure better patient care with appointment reminders, follow-up check-ins, and vaccination alerts. Support chronic care with regular wellness calls. Use call notes and recordings to maintain continuity of care and ensure staff efficiency.

Outbound Call Center Software Integrations

Customize your outbound calling software with industry leading helpdesk and CRM integrations.

Explore all integrations

Zendesk

Zoho

Salesforce

Leadsquared CRM

HubSpot CRM

Freshworks

Freshdesk

Bitrix24

Kapture CRM

MS Teams

Google Workspace

MS Dynamics 365

Value Based Cloud Contact Center Pricing, from ₹1,599/-

Save up to 30% on all plans and get:

Unlimited Calling
One DID Number
One Year CDR
& more...

Pricing

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director

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