Contact Centre Solutions
Give Your Customer Service System the Power of Cloud
Give Your Customer Service System the Power of Cloud
Acefone can help elevate your customer service and your customer engagement with the help of many powerful features. With Acefone’s easy to use online portal, it’s never been simpler to manage an effective contact centre with operators all over the world using detailed analytics and performance reports.
A hosted contact centre is a cost-effective way for your business to manage inbound communications from customers; the contact centre is hosted on your phone system which uses your broadband connection, meaning the cost of operating the virtual contact centre is low.
Contact Centre Solutions offer a flexible, scalable alternative to having a physical contact centre on your business premises. Acefone’s Contact Centre Solutions allow you to widen your talent pool, as you can hire talented agents anywhere in the world- all they’ll need is an internet connection and a phone, and they’re ready to accept calls from your customers.
The portal provides some detailed results with several meaningful statistics. You can overview every call activity at your contact centre with the help of data.
A phone system that comes with a customisable and user-friendly portal that gives you a clear view of every single call related activity.
Our contact centre solutions easily support integration with some well-known customer relationship management software that further help in lead management.
Get a thorough overview of all the ongoing call activities with the help of specific statistics. The portal provides several statistics to track call centre productivity.
Contact centres based on cloud technology overcome the limitations faced by traditional contact centres and deliver much better results in terms of using resources.
The cloud-based contact centres solutions are updated automatically, and you always get the latest and the most secure version to use.
Becoming a partner with Acefone is a simple way for your business to sell innovative, cloud phone systems to more and more customers. Reseller plans can be bespoke to your business and will come with two options, both with your business having ownership of your customers and pricing. Acefone provides a Bureau Billing service, allowing resellers to focus on building their business rather than dedicating time to a monthly billing process. We also provide 24/7 business support to your customers, to ensure optimum customer satisfaction.