Why We Are The Best
Contact Centre Solutions that give customers the best experience
Agents will have all the information they need to increase first call resolution
Customer experience is key to ensuring that your business is a success, so Acefone’s Contact Centre Solutions ensure that your Agents have all the information they need about the customer - making it more likely they can resolve their query on the first call. Agents can also use the conference call feature to bring in experts to aid with resolving the query.
Customers expect their queries to be dealt with quickly and efficiently, so with Acefone’s hosted phone systems your Agents have all the information they need to help your customers - all within our easy to use online portal.
Contact Centre Solutions will help your agents be more productive
Acefone’s Contact Centre Solutions come with access to details reports and real-time data about call handling time, idle time, individual agent performance and more. This gives you the power to know exactly how your agents are performing and gives you the opportunity to deal immediately with any issues which may arise - saving your business time and money.
Acefone’s Contact Centre Solutions are remotely accessible
Our online portal is accessible remotely from anywhere in the world, you can work closely with your team while on the move; so all of your agents are on the same page, wherever they may be.
A cloud-hosted contact centre means that all your customer information is stored remotely and securely, so their information is available at all times for your Agents to access. Contact Centre Solutions are ideal for businesses with customer bases spread over the world, as you can hire Agents in any country, there can always be an agent available to your customers.
Help strengthen your customer relationships with Acefone’s contact centre solutions
Acefone can help you become more accessible to your customers through contact centre solutions. By giving your business the capacity to hire agents worldwide, your customers will always be able to reach you no matter what time. The hosted contact centre can be a one-stop solution for bridging the gap between your customers and your business.
Integrate your contact centre data with your CRM system
Our Contact Centre Solutions can easily support integration with some well-known customer relationship management systems, such as Zoho, so you can capture leads, plus track customer journeys with ease.
Have all the data you need at your fingertips
Acefone’s contact centre solutions give you access to all the data you need to run and monitor your hosted contact centre; from detailed call analytics to measures of productivity you will have access to everything you need through our user-friendly online portal.
Become A Partner
Becoming a partner with Acefone is a simple way for your business to sell innovative, cloud phone systems to more and more customers. Reseller plans can be bespoke to your business and will come with two options, both with your business having ownership of your customers and pricing. Acefone provides a Bureau Billing service, allowing resellers to focus on building their business rather than dedicating time to a monthly billing process. We also provide 24/7 business support to your customers, to ensure optimum customer satisfaction.