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Contact Centre Solutions – Manage a hosted contact centre with Acefone’s cloud technology

Acefone can help elevate your customer service and your customer engagement with the help of many powerful features. With Acefone’s easy to use online portal, it’s never been simpler to manage an effective contact centre with operators all over the world using detailed analytics and performance reports.

What is a contact centre?

A hosted contact centre is a cost-effective way for your business to manage inbound communications from customers; the contact centre is hosted on your phone system which uses your broadband connection, meaning the cost of operating the virtual contact centre is low.

Contact Centre Solutions offer a flexible, scalable alternative to having a physical contact centre on your business premises. Acefone’s Contact Centre Solutions allow you to widen your talent pool, as you can hire talented agents anywhere in the world- all they’ll need is an internet connection and a phone, and they’re ready to accept calls from your customers.

Why We Are The Best

Detailed Reports

The portal provides some detailed results with several meaningful statistics. You can overview every call activity at your contact centre with the help of data.

Easy Deployment

A phone system that comes with a customisable and user-friendly portal that gives you a clear view of every single call related activity.

CRM Integration

Our contact centre solutions easily support integration with some well-known customer relationship management software that further help in lead management.

Call Analytics

Get a thorough overview of all the ongoing call activities with the help of specific statistics. The portal provides several statistics to track call centre productivity.

Cloud-Based

Contact centres based on cloud technology overcome the limitations faced by traditional contact centres and deliver much better results in terms of using resources.

Automatic Updates

The cloud-based contact centres solutions are updated automatically, and you always get the latest and the most secure version to use.

Contact Centre Solutions that give customers the best experience

Agents will have all the information they need to increase first call resolution

Customer experience is key to ensuring that your business is a success, so Acefone’s Contact Centre Solutions ensure that your Agents have all the information they need about the customer - making it more likely they can resolve their query on the first call. Agents can also use the conference call feature to bring in experts to aid with resolving the query.

Customers expect their queries to be dealt with quickly and efficiently, so with Acefone’s hosted phone systems your Agents have all the information they need to help your customers - all within our easy to use online portal.

Contact Centre Solutions will help your agents be more productive

Acefone’s Contact Centre Solutions come with access to details reports and real-time data about call handling time, idle time, individual agent performance and more. This gives you the power to know exactly how your agents are performing and gives you the opportunity to deal immediately with any issues which may arise - saving your business time and money.

Acefone’s Contact Centre Solutions are remotely accessible

Our online portal is accessible remotely from anywhere in the world, you can work closely with your team while on the move; so all of your agents are on the same page, wherever they may be.

A cloud-hosted contact centre means that all your customer information is stored remotely and securely, so their information is available at all times for your Agents to access. Contact Centre Solutions are ideal for businesses with customer bases spread over the world, as you can hire Agents in any country, there can always be an agent available to your customers.

Help strengthen your customer relationships with Acefone’s contact centre solutions

Acefone can help you become more accessible to your customers through contact centre solutions. By giving your business the capacity to hire agents worldwide, your customers will always be able to reach you no matter what time. The hosted contact centre can be a one-stop solution for bridging the gap between your customers and your business.

Integrate your contact centre data with your CRM system

Our Contact Centre Solutions can easily support integration with some well-known customer relationship management systems, such as Zoho, so you can capture leads, plus track customer journeys with ease.

Have all the data you need at your fingertips

Acefone’s contact centre solutions give you access to all the data you need to run and monitor your hosted contact centre; from detailed call analytics to measures of productivity you will have access to everything you need through our user-friendly online portal.

Frequently Asked Questions

Does the Acefone portal support remote working?

Yes, your employees can connect to the system regardless of their location and access all the features of your cloud office.

Do you offer call recording features in your solution?

We do. You can automate recording or manually initiate it. The files, along with their transcripts, get stored on a secure cloud server.

Is it possible to migrate my existing premise contact centre to the cloud?

For sure––you can easily move your existing phone system to the cloud without any hassle.

How reliable is Acefone's hosted call centre solution?

We offer 99.99% uptime and multiple data backups in different locations so you can enjoy business continuity at all times. In case of any issues, we’re available 24/7 to answer all your queries.

How long does it take to deploy Acefone's contact centre solution?

You can start operating Acefone's fully functional contact centre solution within hours.

Become A Partner

Becoming a partner with Acefone is a simple way for your business to sell innovative, cloud phone systems to more and more customers. Reseller plans can be bespoke to your business and will come with two options, both with your business having ownership of your customers and pricing. Acefone provides a Bureau Billing service, allowing resellers to focus on building their business rather than dedicating time to a monthly billing process. We also provide 24/7 business support to your customers, to ensure optimum customer satisfaction.

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