Preview Dialer

Enhance Interactions with Better Personalization

Make use of customer information to synchronize it with your outbound dialing.

Pricing

Save up to 30% on our plans.

1500+ Ratings

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Trusted by leading brands
across the globe

5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

Stand Out with Acefone’s Preview Dialer

Personalized Communication

With the right customer information handy, the agents can give a customized touch to their conversation.

Better Conversion Rate

Improve conversion rate by making customer-agent conversations more result-oriented and insightful.

GenAI Powered

Use AI functionalities to suggest agents the ideal tone for each call based on the lead profile.

Automated Workflow

Set automated triggers for specific events, reducing agents’ manual intervention and smoother buyer journeys.

Softphone Compatibility

Leverage a smartphone compatible preview dialer, letting you access your calls anywhere.

Regulatory Compliance

Ensure every conversation is compliant with the mandatory regulations from every industry.

What is it?

What is a preview dialer?

A preview dialer is an outbound calling tool that displays detailed customer information to agents before they call a customer. This gives the agent a chance to review the customer’s background, previous interactions, and other key data. With this, they can prepare for a personalized and informed conversation.

Acefone’s preview dialer is equipped with state-of-the-art features like time-zone smart dialing, and easy disposition logging, designed to enhance efficiency. Agents get a full view of customer context, including call history, notes, and CRM data. This makes the solution particularly useful for teams that rely on a strategic and personalized outreach approach.

How does it work?

How does a preview dialer work?

In a preview dialer system, agents are shown key details about the person they are contacting. This allows them to assess the context and choose whether to proceed with the call, skip it, or reschedule it for later. Once the call is initiated, the dialer connects the contact directly to the agent. After the conversation, agents can log call outcomes, add notes, and set up follow-ups within the same interface, streamlining workflows and improving data accuracy.

Why choose it?

Why choose Acefone’s preview dialer?

Acefone’s preview dialer is ideal for businesses that prioritize quality in their outbound calls. It enhances personalization by giving agents the tools they need to prepare effectively before each conversation. This leads to more meaningful interactions and improved customer outcomes. Agents can also avoid unproductive calls by skipping irrelevant leads, which boosts overall productivity. Additionally, agents can assign both a main disposition and a sub-disposition after each call, capturing detailed reasons for the outcome.

Preview Dialer Benefits

Why Choose Acefone's Preview Dialer Software?

Acefone’s preview dialer offers powerful tailor-made features to streamline your calling operations. From handling high volume calls and managing leads across multiple devices to integrating with third party applications, it does it all.

What more do you experience with Acefone?

Limitless Scalability

Handle fluctuations in call volume by quickly scaling your auto dialer without any hefty charges.

Efficient Interaction Monitoring

Track and analyze agent-customer conversations to identify gaps and devise improvement plans.

Personalized Conversations

Empower agents to personalize conversations by providing full context of the customer’s history before the call.

Risk Management

Avoid unnecessary shutdowns with redundant cloud resources and constant data backups.

Popular Preview Dialer Features

Cloud Infrastructure

Cloud-based infrastructure helps agents use customer data more efficiently.

Detailed Analytics

Get detailed reports about all the call-related activities to measure overall productivity.

DND Scrubbing

Automatically filter out numbers registered on the national DND list to ensure compliance.

Agent Script

Use AI to create scripts during the call and guide the agents with the right thing to say.

Answering Machine Detection

Detect and eliminate the answering machines to ensure that the agent time should be utilized on all the useful numbers only while outreaching customers.

CRM Integration

Preview dialer easily integrates with CRM to make sure every customer information stays handy to the agents for purposeful interactions.

Call Monitoring

Check if your outbound campaign is heading into the right direction and take informed decisions based on of the insights coming from the data and other analytical results.

Call Back

You can also schedule a call back for all those outbound calls that went unattended. In this way, you don’t miss out on a single lead by attempting to reconnect with them.

Voice Streaming

Turn calls into a secure, cloud-native data stream that powers agents, AI, recording, and analytics.

Number Masking

Use temporary virtual numbers, protecting agents’ and customers’ privacy.

Click‑to‑Call Integration

Let customers instantly initiate calls from your website using the click-to-call button.

Desktop CTI Notifications

Setup CTI notifications on desktop to provide agents with real-time updates of customer calls.

Preview Dialer Integrations

Customize your preview dialer with industry leading helpdesk and CRM integrations.

Explore all integrations

Zendesk

Zoho

Salesforce

Leadsquared CRM

HubSpot CRM

Freshworks

Freshdesk

Bitrix24

Kapture CRM

MS Teams

Google Workspace

MS Dynamics 365

Value Based Preview Dialer Pricing, from $10.99/-

Save up to 30% on all plans and get:

Unlimited Calling
One DID Number
One Year CDR
& more...

Pricing

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director