Businesses generally tend to use a conventional telecom set up to meet their communication needs. They use a classic Public Switched Telephone Network (PSTN), which is a circuit switch network requiring physical connections between two nodes for a call to connect. This is incredibly archaic and is thrusting most modern organisations towards SIP trunking because […]
The first impression is the last impression. This is a well-known saying which is quite apt for the business sector. Customers form an opinion of your company based on their first interaction, which plays a big part in their decision to stay loyal to your brand. It’s not enough to wait for customers to find […]
Change doesn’t knock on the door, it barges in. This COVID-19 pandemic has clearly illustrated the need for businesses to prepare ahead for all unforeseen disasters. The challenge for most businesses is this—nobody can afford such massive upheavals every few years or so. How do you ensure that you are fully prepared for the next […]
If your business journey is a train ride, then the customers are the engineers of the control room. They can keep you on track or derail your way off-course. And all of this depends on the quality of your support service. A seamless experience leads to happy consumers, sure. But more importantly, it leads to […]
A Little About Outbound Calls Despite increasing marketing efforts towards non-intrusive outreach, outbound calling still remains vital for businesses worldwide. According to a study by Brevet, 92% of sales conversions happen over the phone. It’s true—outbound calling has long been a staple tactic for successful organizations. Such calls, also known as ‘cold calls’, are typically used […]
Contact centers are the heart of your business operations—they play a cardinal role in improving customer acquisition and client engagement. You are able to bridge any communication gaps between your business and the customers with these kiosks. A 24/7 support center showcases your brand as reliable and responsible, always. Your customers are not just enabled, […]
In a customer support environment, VICIdial* has turned out to be one of the best contemporary solutions that helps to make the customer agent conversation more productive. The best thing that is attached with VICIdial* is that it is equipped with all the necessary features that are needed to make the customer support scenario more efficient. […]
Sometimes clichés are necessary. So here’s one that we live by, the customer is king. Delivering seamless customer experiences is the only way for your brand to stand out and earn a competitive edge. A cloud contact center software is a central touchpoint to engage customers, interact with them, and solve any issues they may […]
We all wear masks to venture anywhere outside these days. Why? To protect ourselves, of course. So, why not extend the same courtesy to our business data? Just as N95 masks offer the best protection against the spread of coronavirus, number masking technology in cloud communication is the superhero for sensitive business data. So, what is Number […]
Outsourcing services have now become the trend for almost all kind of businesses from banking to IT. The availability of workers at a lower cost sounds lucrative to companies, especially those with a large workforce. However, when it comes to call centers, outsourcing has always been a confusing decision. There are both advantages as […]
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