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About Acefone Editor

Acefone provides a broad range of cloud communication services to businesses of all sizes, which includes Hosted Phone Systems, Free Phone Numbers, and Cloud Contact Center Solutions. Being the UK's leading provider of VoIP service provider, we always strive to provide excellent customer service and high-quality custom solutions to our customers.
how managers can measure the inbound call centre quality

How Managers Can Measure The Inbound Contact Center Quality?

Cloud contact center have become the talk of the business world lately. Not surprising, as they play a crucial role in the rise and fall of businesses. Similarly, customer care executives are crucial for organisations as they alone are responsible for creating a delightful experience for your consumers. As a call center manager, you have the […]

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6 Ways Your Business can Optimize Call Centers using Auto Dialer Systems

Nowadays, customers connect and interact with businesses through multiple customer service channels – telephone calls, voice chats, live chats, emails, text messages/SMS, social media, online discussion forums, and mobile apps. But a large percentage of customers still access customer services by telephone. Hence, it becomes essential for enterprises to optimize their inbound and outbound call […]

Leverage SIP Trunks For Business

Here’s How To Leverage SIP Trunks For Your Business

Businesses generally tend to use a conventional telecom set up to meet their communication needs. They use a classic Public Switched Telephone Network (PSTN), which is a circuit switch network requiring physical connections between two nodes for a call to connect. This is incredibly archaic and is thrusting most modern organisations towards SIP trunking because […]

Remote Work with Advanced Voice API solutions

The 5Cs: Benefits of Voice Broadcasting Services

The first impression is the last impression. This is a well-known saying which is quite apt for the business sector. Customers form an opinion of your company based on their first interaction, which plays a big part in their decision to stay loyal to your brand. It’s not enough to wait for customers to find […]

Future Proof Your Business With Cloud Communication

This Isn’t The Last Pandemic, Futureproof Your Business Using Cloud Communication

Change doesn’t knock on the door, it barges in. This COVID-19 pandemic has clearly illustrated the need for businesses to prepare ahead for all unforeseen disasters.  The challenge for most businesses is this—nobody can afford such massive upheavals every few years or so. How do you ensure that you are fully prepared for the next […]

AI is the Face of Customer Experience

Will AI Be The Face Of Future Customer Experience?

If your business journey is a train ride, then the customers are the engineers of the control room. They can keep you on track or derail your way off-course. And all of this depends on the quality of your support service. A seamless experience leads to happy consumers, sure. But more importantly, it leads to […]

User Freindly Cloud Calling system 768x512

Outbound Calling—Everything You Need To Know

A Little About Outbound Calls Despite increasing marketing efforts towards non-intrusive outreach, outbound calling still remains vital for businesses worldwide. According to a study by Brevet, 92% of sales conversions happen over the phone. It’s true—outbound calling has long been a staple tactic for successful organizations. Such calls, also known as ‘cold calls’, are typically used […]

Revolutionise BFSI company With Contact Centre Solutions

Revolutionise Your BFSI Company With Cloud Contact Center Solutions

Contact centers are the heart of your business operations—they play a cardinal role in improving customer acquisition and client engagement. You are able to bridge any communication gaps between your business and the customers with these kiosks. A 24/7 support center showcases your brand as reliable and responsible, always. Your customers are not just enabled, […]

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Top 10 Hosted VICIdial* Features You Should Know About

In a customer support environment, VICIdial* has turned out to be one of the best contemporary solutions that helps to make the customer agent conversation more productive. The best thing that is attached with VICIdial* is that it is equipped with all the necessary features that are needed to make the customer support scenario more efficient. […]