During our CX expert opinion series, we interacted with another industry veteran who shared untold secrets about CX and its impact on business growth. Micah Solomon, a celebrated CX consultant, author, and speaker, discusses his journey, strategies, and philosophies that help businesses thrive by putting customers at the heart of their operations. The Fascination Behind […]
The mid-20th century brought about the revolution in Customer Experience (CX), that changed B2B relations forever. CX has now evolved into a pivotal discipline for every business, big or small, to sustain itself in the modern era. Acefone had the privilege of interviewing a seasoned leader in the field of CX, who shared invaluable […]
Customer service and CRM (Customer Relationship Management) have become essential for businesses aiming to thrive in today’s industry. Several contact centers still struggle to deliver standard customer experiences but seek a resolution to overcome this challenge. Heverton Anunciacao, a global customer experience (CX) expert, shares his incredible journey on how CRMs help enhance customer services […]
Texting came into our lives with the advent of cellular phones over two decades ago. It remained a convenient way to communicate between friends, family, and acquaintances for quite a while. Over a period of time, however, businesses began to uncover the benefits of simpler and faster communication through instant messaging. Mass messaging became the […]
To generate increased profits and higher customer satisfaction, an organisation’s sales and support teams need to work in sync. Thus, it seems logical to use the latest technology available to ensure both teams can work as effectively as possible and deliver unparalleled results. SaaS or Software as a Service is a solution that can benefit […]
The man vs machine battle has now reached its peak. With the advent of Artificial Intelligence (AI) and Machine Learning (ML) programmes, efficiency, both in terms of work and costs, has improved dramatically. Businesses are now actively seeking services that allow automation of previously monotonous work. Amid this search, businesses are forgoing one of the […]
We all know the frustrations of a poor connection—the inability to comprehend voice calls that drop mid-sentence, or worse, missing a message owing to the lack of basic tools. Whatever your communications issues have been in the past, Acefone is sure to have the solution you need. Acefone is the UK’s leading and trusted cloud […]
Customer Engagement for Flawless CX With over 214 million businesses worldwide, customers have the power to buy from anywhere, anytime. The only way you can stand out from the crowd is by offering flawless customer service. In fact, a study by Forbes states that 84% of the people surveyed believe AI can help them gain […]
Business phones are crucial components of business communications. Not only are they needed for interacting with customers, but they also enable seamless communication between employees. Over time, offerings of business phones have improved tremendously. From being a measly phone box, crawling its wires across the office floors, business phone lines are now taking the advantages […]
“B2B or business-to-business buyers don’t go to work and forget what they do as humans. There’s a new normal that blurs the line between B2B and B2C. They just want things personalised,” says Brian Solis, principal analyst and author of Altimeter Group. Well, it’s no secret that buyers today expect solutions curated especially for them. […]
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