5 mins read
If you’re thinking about building a customer support team in India— smart move. Home to over two million call center employees, it is one of the world’s hot spots for customer support talent. Companies like British Airways, Dell, and Microsoft all rely on Indian professionals for managing their operations.
It’s easy to see why too; the talent pool is deep, the time zone is friendly for global coverage, and the costs are significantly less than hiring in the likes of mainland Europe or America.
But it’s not all roses. Hiring internationally tends to come with more red tape than is easily managed. What about all the legal aspects, payroll tasks and compliance tick-boxes involved in cross-border recruitment?
Well, that’s where Employer of Record (EOR) platforms step in. No local entity? No problem.
In this guide, we’ve rounded up the 10 best EOR platforms to help you build a VoIP-enabled support team in India. Let’s jump in.
1. Remote – Best Overall for Global-Scale Compliance
Remote gives you full control over your hiring — you can onboard Indian support reps in a few clicks, manage localized payroll, and ensure watertight compliance with Indian labor laws. Plus, they integrate easily with major HR and comms tools, meaning your VoIP setup (whether you’re using Acefone or something else) will slot in without a fuss.
Standout features:
- Owns legal entities in India (no outsourcing middlemen)
- Automated payroll, taxes, and benefits tailored for Indian law
- Solid contractor-to-full-time upgrade path
- Integrates with your existing tech stack (hello, VoIP systems)
Best for: Mid-to-large companies looking for a reliable, scalable EOR with high compliance standards.
Minor gripe: The price point can be steep for startups just dipping their toes into India.
2. Deel – Best for Fast, Plug-and-Play Hiring
Deel has become one of the most recognizable names in the global employment market, and it’s easy to see why. It’s fast, slick, and takes care of the heavy lifting when it comes to onboarding, contracts, and compliance across 150+ countries — India very much included.
Deel makes it simple to get Indian support agents up and running with localized contracts, automated payroll, and benefits all handled from one dashboard. It integrates well with the likes of Slack, Zoom, and most popular VoIP tools, making it easy to drop new hires into your support workflows without technical drama.
Standout features:
- Fully owned legal entity in India (no third-party providers)
- Quick onboarding — often in under 5 minutes
- 24/7 global support if you hit any snags
- Built-in integrations with popular VoIP and collaboration platforms
Best for: Startups and scale-ups looking to move fast and keep the hiring process lean.
Minor gripe: The interface is highly streamlined, but if you prefer more control or customization, it can feel a bit locked down.
3. Remote People – Best for Cost-Effective, Compliant Hiring in India
Unlike many global-first platforms, Remote People is deeply focused on Indian market compliance, with a standout local footprint and support. They combine the precision of a top-tier EOR with pricing that won’t blow up your budget, making them a great fit for scaling support teams.
Their India Employer of Record service handles everything from onboarding and payroll to taxes and benefits. All fully compliant with national and state-specific labor laws. And yes, their infrastructure plays nicely with your VoIP stack, whether you’re using Acefone, or any other provider.
Standout features:
- Transparent, flexible Employer of Record (EOR) pricing models, starting from $199 per employee per month
- Local labor law compliance without the need to set up an Indian entity
- Assistance with both employee and contractor hiring
- Optional add-ons like private insurance and equity benefits to stay competitive
Best for: Businesses looking to build VoIP-enabled teams in India with a cost-efficient, compliance-first EOR partner.
Minor gripe: Currently focused primarily on India. Perfect for local growth but may require a second EOR if expanding globally.
4. Rippling – Best for All-in-One HR + IT Setup
Rippling isn’t just an EOR platform — it’s more like an HR, IT, and finance command center. If you’re looking to hire support agents in India and ship them laptops, set up accounts, and manage their access to 15 tools in one click, Rippling’s your solution.
Rippling shines when you need to manage both the people and the tools. You can provision VoIP software like Zoom Phone, RingCentral, or Dialpad directly through Rippling’s IT automation system. That means your team in India can start talking to customers the same day they’re onboarded.
Standout features:
- EOR coverage plus full HRIS and IT management
- Entity in India (via partners, but well-managed)
- Automated app provisioning — including VoIP tools
- Localized payroll, tax, and benefits handling
Best for: Tech-forward companies that want HR, IT, and compliance in one clean stack
Minor gripe: The EOR side isn’t Rippling’s core product — it’s solid, but not as refined as Remote or Deel.
5. Papaya Global – Best for Complex Global Payroll Needs
Papaya Global stands out for its payroll infrastructure. If your support team in India is just one piece of a very international puzzle, Papaya is great at handling multi-country complexity without losing its mind — or yours.
While not VoIP-specific, Papaya’s extensive integrations and APIs make it easy to connect with your comms stack. They support local employment in India and offer strong reporting tools, so you can manage compliance and payroll while keeping your VoIP metrics in check.
Standout features:
- Global payroll engine with deep local compliance
- India coverage via local partners
- Supports contractors and full-time employees
- Custom reporting and analytics (great for ops managers)
Best for: Companies hiring across multiple countries with complex payroll needs.
Minor gripe: The interface isn’t quite as polished, and support can be hit or miss.
6. Multiplier – Best for APAC-Focused Hiring
Multiplier is a rising star, and notably strong when it comes to hiring in the Asia-Pacific region. If India is your focus (or the starting point), Multiplier offers great local expertise and competitive pricing.
Why it’s great for VoIP-enabled teams in India?
With offices situated in India, Multiplier offers faster onboarding and stronger compliance adherence. It also integrates with a wide range of tools, including communication platforms and VoIP services — so your support team won’t be stuck in onboarding limbo.
Standout features:
- Strong coverage across Asia, including full legal presence in India
- Simple dashboard with localized contracts and payroll
- Integrates well with your tech stack, including VoIP tools
- Offers global benefits packages and IP protection
Best for: Companies focused on India or broader APAC expansion.
Minor gripe: Smaller platform, so some niche features are still catching up to the big players.
7. Skuad – Best for India-First Expansion
Skuad is a lesser-known but fast-growing EOR provider with particularly deep roots in India. If your plan is to build out a serious support operation in the country, it’s worth a closer look.
Skuad has a strong local infrastructure and offers tailored services for companies hiring large support teams. Their platform includes pre-configured compliance templates and VoIP-friendly integrations, so you’re not manually duct-taping workflows together.
Standout features:
- Deep focus on India and other emerging markets
- Built-in compliance workflows for fast onboarding
- VoIP-ready with integrations into major platforms
- Simple pricing and responsive local support
Best for: Businesses prioritizing India as their main support hub.
Minor gripe: Smaller global footprint if you’re planning to expand beyond Asia later.
8. Borderless AI – Best for AI-Powered Onboarding & Automation
Borderless AI is one of the newest entrants in the EOR space, and it’s already turning heads. Built with automation in mind, it leans heavily on AI to speed up global hiring, onboarding, and HR processes. A huge leverage if you’re scaling fast and want to cut down on admin overhead.
Borderless AI allows for fast, compliant hiring with localized contracts, payroll, and benefits. Their AI assistant, Alberni, automates everything from document collection to answering HR questions. That means less time onboarding, more time training your support team — and yes, your VoIP stack can plug right in.
Standout features:
- AI-driven onboarding and HR automation
- Full EOR capabilities with coverage in India
- Localized benefits, contracts, and payroll
- API access and integrations with common HR/VoIP tools
Best for: Tech-savvy companies wanting to automate HR processes and reduce manual labor.
Minor gripe: Still new to the market, so bugs aren’t unheard of.
9. RemoFirst – Best for Contractor + EOR Hybrid Teams
RemoFirst has carved out a niche as a solid, affordable EOR provider with strong global reach and stellar focus on supporting hybrid teams. Teams that combine full-time employees and long-term contractors.
RemoFirst covers India through trusted in-country partners, and while the dashboard is fairly minimal, it handles all the core EOR functions like contractor invoicing and onboarding pretty well. VoIP tools are easily integrated through third-party apps or manual provisioning.
Standout features:
- Hybrid-friendly: supports both contractors and employees
- Decent coverage in India, with local payroll options
- Transparent pricing and no hidden fees
- Simple dashboard for onboarding and management
Best for: Companies building flexible support teams with a mix of employment types.
Minor gripe: Support response times aren’t always as fast as Deel or Remote.
10. Gloroots – Best for Startups Testing International Hiring
Arguably the least talked-about entry in our list, Gloroots is nevertheless building momentum fast. Especially startups that want to dip a toe into international hiring before scaling.
With a clean interface, low-friction onboarding, and competitive India coverage, Gloroots gives you just enough infrastructure without the enterprise-level complexity. It supports VoIP tools through manual and API-based integrations, and its customer support is notably responsive for a smaller platform.
Standout features:
- Local hiring and payroll services in India
- Clean UI and easy onboarding
- Transparent, startup-friendly pricing
- Helpful support team and growing integrations list
Best for: Early-stage companies exploring India as their first international hiring hub.
Minor gripe: Still growing — not as many integrations or features as the more mature platforms.
So, there you have it — ten of the top EOR platforms to help you build a VoIP-enabled customer support team in India, without losing sleep over a mountain of paperwork and red tape! You’ve got the tech, now all you need to do is unlock the talent. Now go forth and hire — legally! Or, if you fancy more reading, check out our guide to managing a new remote workforce.
