Page 19 – Blog

top features of zoho crm integration with hosted phone system

Top Features of Zoho CRM Integration with your Hosted Phone System

Zoho’s Customer Relationship Management (CRM) is an award-winning omnichannel platform that helps businesses convert more leads, engage effectively with customers, and much more. Zoho CRM brings together all of a business’s customer service, communications, and information in one place. To easily access and refer to customer data on the go, you can integrate your hosted […]

common voip problems and their solutions

The 7 Most Common VoIP Problems and How to Fix Them

Cloud-based VoIP services have become an essential part of business communications. VoIP, or Voice over Internet Protocol is a VoIP phone system that handles inbound and outbound calls via an Internet connection. VoIP solutions are foundational to modern inbound call center operations, enabling users to make and receive voice calls through smart devices like computers, […]

Call Forwarding: What is It and Why is It a Must for Your Business?

Let’s say, you are in a long meeting and don’t want to be disturbed. But you’re also expecting an important call from a client that you just can’t afford to miss. What do you do? Simple—you redirect the incoming call to an alternate number that belongs to a colleague or a supervisor and let them […]

5 Ways to Boost Customer Satisfaction Through Text IVR Surveys

Customer satisfaction and customer surveys According to Microsoft’s Global State of Customer Service Report, 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. Needless to say, customer satisfaction should be the topmost priority of every business, regardless of the kind of products and services they offer. […]

Expert Opinion: Boosting CX to get more referrals by Alan Pennington

Businesses nowadays are struggling to upgrade their customer experience strategies to reduce customer churn rate and increase revenues—leading to a better position in the market! According to Forbes, ‘’Customer experience is today’s business benchmark.’’ Therefore, we can say that it is evolving as the new norm for brands. Customers these days have a plethora of […]

Are Business Phone Systems Needed in a Cellular World 1

Are VoIP Phone Systems Needed in a Cellular World?

The world of communications has come a long way since Alexander Graham Bell whispered “hello” into his first telephone prototype. Today, everyone has a mobile device in their hands, so much so that the total number of cellular mobile phones has surpassed the Earth’s total population. No doubt, mobile technology has revolutionised the cloud communications […]

Is Hybrid Remote Working the Future?

After almost two years of working from home, employees are now returning to the office, with many others expecting to arrive back soon. Our time away from offices has shown us a new way to look at the operational structure of companies. When lockdown restrictions began to take effect and workers were told to convert […]

how small businesses benefit from hosted IVR systems

Benefits of Hosted IVR system for small business India

Implementing a hosted IVR system is a fantastic way to make your small business stand out. When used correctly, they can give your small business communication a professional touch, irrespective of the industry you operate in. The hosted IVR system, or Interactive Voice Response system, is an automation tool that helps your small business build […]

Skill-Based Routing is the Secret to Call Centre Success

Although there are many contenders for the top position among modern call centre solutions, skill-based call routing has to be one of the main ones. With skill-based call routing, the future of call routing is here. Skill-based routing is a cloud telephony feature that analyses customer data when a call comes in and automatically routes the caller […]

How and Why to Get a Free Phone Number in the UK

No matter how rapidly technology advances, it can never replace the connections humans build with each other. This is why, even today, when customers have myriad tools to gain query resolution, they still prefer to connect with a contact center agent over a phone call. It is this need for human interaction that makes free […]