Page 21 – Blog

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11 Ways to Integrate a Virtual Phone Number System into your E-Commerce Business

As the e-commerce industry flourishes, e-retail revenues are expected to rise to a figure as steep as 5.4 trillion US dollars in the year 2022. Although presently Indian businesses use centralized virtual numbers for managing huge volumes of incoming calls, now there are providers that also help businesses procure Indian virtual numbers. Even today, a phone call continues to […]

why data privacy matters to your business

Data Privacy: Why It Matters for Your Consumers, Your Business, and Your Brand

Most casual users of the Internet and social media are increasingly concerned about protecting their personal data and privacy. There are news stories abound on data leaks and data hacks regularly, causing netizens concern. And rightly so, since sharing personal data while shopping or often visiting e-commerce websites has become imperative. Not just that, most […]

The Rise of Customer Support During the COVID-19 Pandemic

The year 2020 will surely go down in history as one of the most eventful years of the 21st century, courtesy of the COVID-19 pandemic and the ensuing lockdown. The virus led to the breakdown of existing systems and structures for new world order. New protocols were introduced to contain the virus and counter the […]

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5 Calls Made Easy with Interactive Voice Response or IVR

The meaning of Interactive voice response or IVR is an automated system that interacts with the caller. The caller hears the IVR system menu, presses keys on the phone as prompted by the IVR, and the system responds appropriately. On the basis of the responses provided by the caller, the IVR either provides the required […]

DRaaS and CCaaS help keep your businesses running through difficult times

How DRaaS and CCaaS help Keep Businesses Running Through Difficult Times

Most businesses understand how crucial customer communication is. Without consistent and meaningful communication, you can’t deliver outstanding service or even successfully sell your products and services to prospective customers. Staying in touch with your audience becomes all the more critical during times of crisis. After all, how do you update clients about delivery delays, inventory […]

how to create prime day hype with cloud communications

How your Business can Launch their ‘Prime Day’ with Cloud Communications

Everyone knows about Prime Day, and how the company builds it up and even how much the customers anticipate it. Large businesses like Amazon have big budgets and marketing spend to be able to spread their offers and messages worldwide, but can small businesses create the same hype? Yes. With cloud communications, businesses of any […]

How to Choose Right VoIP for Law Firms?

Initially, the success of law firms used to be a direct function of their legal acumen and experience in the specific practice. However, the exponential increase in the number of such firms with time has increased the competition significantly. This has brought about a shift in focus onto the softer aspects of this practice, such […]

The New Reality of Mobile Customer Experience

Over the past two millennia (maybe more), humanity has transformed the world to suit our growing needs. Such events have left an indelible impact on our societal structure, modifying different aspects of public and private life for generations. Amid these changes, there were hindrances that halted human progress. Some of the more prominent examples being […]

What is Cloud Storage and How Does It Ensure Data Security

Several businesses are now choosing to store their data on the cloud. Cloud offers a safe and secure way to keep your data without losing out on the physical space in your office premises. The advantages of relying on cloud storage are many. Advances in technology mean that it is more secure and cost-effective than […]

7 things contact centre agents are afraid to tell their managers

7 Things Contact Center Agents are Afraid to Tell Their Managers

Communication is the most essential ingredient for the success of any organisation, and most companies cripple due to a lack of it. But we’ll tell you something: the secret sauce of success is to have an open-door policy. Businesses should build an environment where employees can raise their concerns—provide feedback and suggest improvements in the […]