Page 22 – Blog

choose the correct dialler for your business

Choosing the Correct Dialer for Your Business

Organisations worldwide are looking for ways to improve the efficiency and experience of their contact centers. As per industry research, it takes at least 18 dials to connect with a prospective buyer over the phone. With a conversion rate that low, and non-connect calls, which either end up in voicemail, or are not even picked […]

voice broadcasting helps the UK government connect better with people

Voice Broadcasting can Help the UK Government Connect Better with People

If the pandemic has taught us anything, it is that communication is key. And no communication is more important than the information that the UK government sends out to its people, especially during times as uncertain as the Covid-19 era. However, ensuring consistent communication with such a large audience at once can be a daunting […]

Top 9 CRM Software You Can Integrate With Acefone

Integrations seem to be the new buzzword in the business world. Everywhere you turn, there’s someone talking about third-party apps and CRM (customer relationship management) systems that you can use with your cloud telephony solution to take your processes and workflows a notch higher. While a telephony solution provider like Acefone will allow you to […]

How Can a Digital Assistant Make Accountants’ Lives Easier?

An accountant’s life is busy from dealing with clients’ finances to onboarding new clients. Accountants rarely have a quiet day, and then, particularly during key financial periods in the year, they might need some extra support. Accountancy firms can always increase their spend on staffing and equipment. Alternatively, they could also invest in a hosted […]

Keep the Conversation Going: How Improving Customer Response Time Can Win You Customers

Modern customers expect quick responses from businesses. And these expectations have only risen with the proliferation of social media platforms. Studies have shown customers do not hesitate to switch brands when exposed to poor service. One successful strategy to keep service levels high is by improving your customer response times. Doing so helps you resolve […]

Feedback is King: The Why and How of Customer and Employee Reviews

There’s a saying that goes: you can’t clap with one hand. A business doesn’t exist in silos. It involves people on either side of the graph—supply and demand, as it were. You cannot operate solely on numbers and business theories, with a one-track mind akin to a horse wearing blinkers. What we’re getting at is […]

The Do’s and Dont’s of a Call Center

The hallmarks of ‘good’ customer service are not limited to the binary question of whether the support agents solved a customer query or not. “One-third of consumers say they would consider switching companies after just one instance of bad customer service”. Wonder why? This holistic experience leaves a lasting impression on the customer, and as […]

Acefone + Pipedrive Integration: What it Brings to the Table

Laser-focused. The kind of approach that customer interactions require in a highly competitive landscape. Today, every organisation ensures a sophisticated experience for all its customers. They also find new ways to streamline their work processes for the same. Thus, every now and then you’ll hear about new tools and technologies being introduced in the market […]

Debunking Myths about Hybrid Cloud Communications

The world is moving to the cloud. While experts expect the future of data storage and communications to be running solely via the Internet sooner than later, it is hard to track this transition. Why? Many businesses end up taking a hybrid route to reach the cloud. The popularity of cloud-based solutions is evident in […]

benefits of multiple data centres to your business

The Benefits of Multiple Data Centers to your Business

Businesses today have complex IT needs. Need such as high uptime, various computing services, disaster recovery plans, ensuring regulatory compliance and so much more. While great features facilitate better efficiency and productivity, they also need a robust and reliable system to be able to manage evolving needs and ensure business continuity. This is possible only […]