Page 37 – Blog

UCaaS Trends: Revamp Your Business Communication

Over the last few years, digital transformation has shifted from being a competitive advantage to a business necessity. What once evolved gradually now changes at speed—how teams communicate, collaborate, and serve customers has been fundamentally redefined. Today, businesses operate in a cloud-first, AI-assisted, hybrid-work world. Communication platforms are no longer just tools for calling or […]

How picturephones evolved into facetime: A timeline of video calling

Let’s start off by admitting that many of us have been pulled into late night meetings while working from home. Thanks to COVID-19, late-night meetings and sudden calls became a part of our routine. Zoom, Google Meet, Microsoft Teams, Cisco Webex, and even WhatsApp are some of the platforms that allow such meetings to take […]

Ways To Deliver Differentiated Customer Experience With Video Contact Center

The world is going through an unexpected crisis that demands minimal human contact. Businesses have left no stone unturned to survive and emerge successfully from this battle. Working remotely and reaching out for products and services from home has become the new normal. Though organizations have begun to adapt to changes, what is the real […]

post pandemic world with inbound call centre

Reimagining The Post-Pandemic World With An Inbound Call Centre Software

The pandemic has pushed businesses into a tough fight for survival. In a scenario that includes challenges like maintaining minimum to zero contact, organisations have been finding it difficult to keep their business up and running. Though several organisations have switched over to a remote working environment, there are a few sectors where businesses are […]

Bulk SMS and Their Vital Role in Ensuring Business Continuity

While some may assume that SMS is dead, it’s still very much alive and ruling the digital marketing arena. Mobile engagement is incomplete without a well-executed SMS strategy. It’s still the easiest and the most cost-effective tool for businesses to connect with their customers personally. There is no doubt that social media, print, and web […]

Omnichannel Communication Is Booming, Here’s Why

The modern market is incredibly diverse. From young people who prefer social media and texts, to older people who might be more comfortable with calling and emails, you need to attract and enable all demographics to communicate with you. And you guessed it—establishing an omnichannel presence is just the way to do that. Omnichannel communication […]

Here’s How To Supercharge Your Business With A Vanity Number

The biggest challenge that brands face today is standing out from the crowd. This is owing to the fact that a lot of businesses compete in the same sector or product space. Thus, getting noticed by a customer, especially a potential one, keeps branding agencies and marketing managers on their toes. The struggle doesn’t end […]

evaluate and improve your call centre services

4 Key Points To Use As Reference To Evaluate And Improve Your Contact Center Services

No one starts their day with the thought of spending 30 minutes to an hour on the phone, waiting to reach a support agent who can resolve their issues. However, the customer might not have such a haunting experience when the business they are reaching out to uses contact center solutions. The line “let me […]

Tips To Reduce Abandoned Calls In Your Call Centre

When customers drop a call while waiting to get connected to an agent, that call is considered as an abandoned call. Whatever may be the reason, abandoned calls leave a negative impact. A higher rate of abandoned calls means a greater number of dissatisfied customers. The rate of abandoned calls is an important performance indicator, […]

7 Guaranteed Tips To Improve Operational Efficiency In Your Call Centre

Customers are the priority for every business. Therefore, call centers—the first point of contact between your company and consumers—are an integral part of business operations. Increased productivity and reduced operational costs in the contact center depend on the work efficiency of representatives. However, it is only natural for agents to make mistakes sometimes that may […]