Page 46 – Blog

time-management-tips-for-call-centre-agents

7 Time Management Tips For Call Center Managers

In a call center, there are a lot of tasks going on at the same time. This makes it easy for the employees and managers to get distracted and lose track of time completely. This is why it is important to manage time, especially for a call center manager. Time management skill is highly desired […]

benefits-of-0800-and-0808-numbers-while-working-from-home

How You Can Still Benefit From an 0800/0808 Number While Working From Home

Even when working from home, you can still benefit from an 0800 or an 0808 number. With the technical capabilities of a cloud phone system, customers can call your 0800 number and be directed immediately to one of your agents – no matter where they are based. You can work seamlessly from home through the […]

Music On Hold: All You Need To Know

Have you ever contacted a business and waited in the queue before being connected to an agent? It gets quite boring when you just sit there waiting, isn’t it? But when there is some music, the hold doesn’t feel as much of a wait as it would be without one. As we listen to that […]

Role Of Hosted Phone Systems In The Finance Industry

In the Finance industry, it is important to remain connected and contactable at all times. Clients need to be able to get in touch with you quickly and sometimes in an emergency, so a robust and reliable phone system is a must for any business in the financial industry. Financial businesses are often dealing with […]

tips for call centre managers working remotely

4 Tips For Call Centre Managers During Work From Home

With a hosted phone system, managing a call center from home is easier than ever before. Working remotely may be completely new for some call center managers and may take some time to transition and ensure staff are working as efficiently as possible. But we have some tips and tricks to help ease that transition […]

Artificial Intelligence and Cloud Communication

When we hear Artificial Intelligence or AI, the first thing that comes in our mind is a machine that can act and think like a human being. But that reality is still far away in the future. Artificial Intelligence really is the ability of a machine to do a particular work on its own and […]

Why Every Business Needs VoIP Solutions

VoIP phone solutions are an ideal addition to any business owner who is serious about improving their communications and bringing their company into the 21st century. With innovative solutions providing a range of amazing features and giving staff the freedom to work from wherever they want to, every business no matter if they are large […]

benefits of 0800 numbers header image 768x293

Toll Free Number: All Questions Answered

We are sure you have a lot of questions before investing in a toll-free number. Do not waste time combing through pages with jargon, limited resources or outdated information. We have compiled a nifty list that answers all common queries: 1) What is a toll free number? It is a phone number where the service […]

UCaaS vs CPaaS: What’s The Difference? Which Is Better?

When choosing a business communication solution, you must always question each solution presented to you to figure out which is going to work best for your business. Investment in communications can be quite a significant outgoing cost for your business, so you need to make sure you have all the information you need before committing […]

ivr suitable for small and large enterprises

Why IVR Is Suitable For Small Businesses As Well As Large Enterprises

If you have not heard about IVR before, an Interactive Voice Response (IVR) system is completely personalisable and gives customers the opportunity to choose which department they come through too, before the call is connected to your operators. With a hosted phone system, you can personalise this system to ensure it is branded and a […]