Page 46 – Blog

Why Integrating Toll Free Numbers with IVR System is a Smart Move?

Connectivity with customers is the backbone of a business. Unless a business is available to customers who want to reach it, keeping them satisfied is out of question. While small entities have a few hundred existing and potential customers, the number can be massive for larger enterprises. Moreover, organizations expect these numbers to grow with […]

costly-mistakes-when-buying-cloud-telephony

5 Costly Mistakes When Buying a Cloud Telephony System

Buying a cloud phone system is a big investment for any business large or small, so it’s important to ensure you have all the correct information to save you from making a costly mistake. So, we have put together five of the most common mistakes people make when buying a cloud telephone system so you […]

hosted-phone-system-more-secure-communication-channel

How Hosted Phone Systems Is A More Secure Communication Channel

The rise in adoption of VoIP phone technology has been staggering over the past few years, however, some businesses are still reluctant to take up the technology with fears that this new technology may not be secure enough for their business needs. In this article, we will explain the safety features of hosted telephony and […]

How To Foster Collaboration In Your Call Centre Team.

How To Foster Collaboration In Your Call Center Team

To provide the best possible service to your customers, the collaboration between your staff is key. Customers expect a smooth, efficient service and teams who do not collaborate will not be able to provide this exemplary service – a factor which could be the deciding factor between a customer choosing your business and the business […]

How VoIP Can Benefit Remote Workers During COVID-19

Through these challenging times, more and more workers are having to work remotely; this could be something they have never done before and so will need a little more guidance than usual on how to remain productive even when they are out of the office. VoIP can help businesses maintain productivity and is actually designed to […]

Ways How UCaas Solutions Promote Remote Working.

5 Ways UCaaS Solutions Promote Remote Working

Unified Communications as a Service (UCaaS) solutions make remote working much easier for anyone finding themselves in a situation where this may be a necessity. UCaaS solutions give workers the chance to revolutionise the way they communicate with each other and with customers, no matter where they are based, so there are plenty of ways these […]

How VoIP Phones Help Businesses Against Corona Virus.

How VoIP Phones Can Help Businesses Work In Situations Like Covid-19

With the threat of Coronavirus around the world, this can be a really difficult time for businesses. Navigating the conflicting advice can be difficult and knowing when to send your staff home to minimise risk is an integral part of ensuring your staff and families are safe. VoIP phones service can help you navigate through […]

Top 7 Ways to Improve Customer Service in 2020.

7 Ways To Improve Customer Experience In 2020 [Infographic]

Customer experience is becoming a top priority for businesses these days. Companies have realised the importance of delivering better customer experience to stand out from their competitors. Customer is king and must be treated the same way, as they can make or break the revenue of your business. Customer Experience is the relationship that a […]

What Is Auto Provisioning Of IP Phones And How Does It Work?

Auto-provisioning gives users the ability to activate their phone service online without the need for any IT or specific technical know-how. Users will not need to enter any configuration settings to set up their phone lines; IP phone provider automatically deploys the correct settings to register the phone. Easy Set-up Auto-provisioning makes the setting up […]

Why Omnichannel Communication is Important in 2020

Omnichannel communication is essential for modern businesses to keep up with the demands of customers. Customers today expect to be able to reach your business at any time and through a channel which suits them, so your business should make sure that it is available to customers wherever they need you. Deliver great customer experience […]