Page 49 – Blog

9 Practical Tips to Train Courteous and Efficient Outbound Call Center Agents

Call-center agents need to represent the brands to which they provide outsourcing customer services. Hence, it is crucial for them to receive adequate training, as it enables them to keep the brand image intact. While interacting with customers, agents need advanced software solutions to deliver efficient customer service. They require extensive training to handle the […]

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How Free Phone Number Keeps You Ahead Of Your Competitors

A free phone number can keep your business ahead of your competitors in a number of ways, from breaking down barriers to giving you a more professional look; something as simple as a number can have a profound effect on your business and can set you apart from your competitors. We have looked at a […]

Which is Better for Your Business: UCaaS or Hosted PBX?

Unified Communication as a Service or Hosted Private Branch Exchange? This is a question that has been floating amongst the businesses when it comes to choosing a communication solution for the organisation. Both HPBX and UCaaS solutions are often used as communication systems in small businesses as well as large enterprises. And because of their […]

How Vanity Numbers Boost Marketing Campaigns

You might not have considered a vanity number as part of your marketing campaign, but this could provide a perfect opportunity for you to split test, monitor leads and really see your return on investment and the effectiveness of your marketing efforts. There are different types of vanity number to choose from, each having a […]

Why Integrating Toll Free Numbers with IVR System is a Smart Move?

Connectivity with customers is the backbone of a business. Unless a business is available to customers who want to reach it, keeping them satisfied is out of question. While small entities have a few hundred existing and potential customers, the number can be massive for larger enterprises. Moreover, organizations expect these numbers to grow with […]

costly-mistakes-when-buying-cloud-telephony

5 Costly Mistakes When Buying a Cloud Telephony System

Buying a cloud phone system is a big investment for any business large or small, so it’s important to ensure you have all the correct information to save you from making a costly mistake. So, we have put together five of the most common mistakes people make when buying a cloud telephone system so you […]

hosted-phone-system-more-secure-communication-channel

How Hosted Phone Systems Is A More Secure Communication Channel

The rise in adoption of VoIP phone technology has been staggering over the past few years, however, some businesses are still reluctant to take up the technology with fears that this new technology may not be secure enough for their business needs. In this article, we will explain the safety features of hosted telephony and […]

How To Foster Collaboration In Your Call Centre Team.

How To Foster Collaboration In Your Call Center Team

To provide the best possible service to your customers, the collaboration between your staff is key. Customers expect a smooth, efficient service and teams who do not collaborate will not be able to provide this exemplary service – a factor which could be the deciding factor between a customer choosing your business and the business […]

How VoIP Can Benefit Remote Workers During COVID-19

Through these challenging times, more and more workers are having to work remotely; this could be something they have never done before and so will need a little more guidance than usual on how to remain productive even when they are out of the office. VoIP can help businesses maintain productivity and is actually designed to […]

Ways How UCaas Solutions Promote Remote Working.

5 Ways UCaaS Solutions Promote Remote Working

Unified Communications as a Service (UCaaS) solutions make remote working much easier for anyone finding themselves in a situation where this may be a necessity. UCaaS solutions give workers the chance to revolutionise the way they communicate with each other and with customers, no matter where they are based, so there are plenty of ways these […]