Page 50 – Blog

cloud phone system transforming business

How Cloud Phone Systems Are Transforming Businesses

Traditional phone systems were designed for businesses who are exclusively office-based and, while this worked for many businesses, the way we work has changed; something which traditional phone systems just haven’t kept up with. This is where business cloud phone service have come in, supporting the changes in business and allowing businesses to progress into modern […]

cloud communication promotes mobility enhances productivity

How Cloud Communication Promotes Mobility And Enhances Productivity In Your Business

We ditched telephones for mobile phones today because they are portable, and we can access it from anywhere. We know how flexible and efficient mobile phones are and have switched from telephones to mobile phones, especially for personal use. Similarly, it is important for businesses to understand the benefits of adopting the latest communication solutions. Cloud […]

How To Design An IVR That Customers Will Love

Interactive Voice Response (IVR) is a technology that allows interaction with callers before they reach an operator; giving you the ability to gather the required information and route the calls to the right operator. With a hosted PBX system, you can implement an IVR which can help ease the journey your customers go through when […]

Unleash Business Efficiency With Cloud Telephony

The advancement of technology has brought upon a substantial change in how businesses operate. The technology of today will be obsolete next year and this advancement is only pacing up. The only common thing today and 10 years before in an office is the telephone. So is the telephone the ultimate invention? In its true […]

Tools that Call Centre Agents and Managers must have.

5 Must-Have Cloud Phone System Features for Call Center Agents

A cloud phone system provides all the tools call center agents need to provide an outstanding service to customers, no matter where you are based. Here, we’ve put together our five must-have tools for call center agents. 1. Call Alerts Make sure you start all your calls professionally with call alerts. A call alert lets […]

6 Reasons Why You Should Switch To VoIP

For any business, seamless communication is a must, and without it, a business gets adversely affected. With the evolution of the communication medium, VoIP has proved that it is a necessity for companies because of the number of advantages it offers. It creates a brand image and a considerable customer base, which ultimately will increase […]

call recording to improve customer service

How Can Call Recording Improve Your Customer Service?

If your business deals with customers on a regular basis, you want to ensure that each and every interaction is as positive as it possibly can be. Unfortunately, it is inevitable that some interactions with customers won’t go as planned; but call recording will give you the opportunity to learn from every possible situation. Help […]

SMS Guidelines in India: The Do’s and Dont’s

The Telecom Regulatory Authority of India (TRAI) has formulated certain restrictions and regulations for broadcasting and bulk SMS services. The authority’s mission is to create the growth of telecommunications industry such that India leads the role in the emerging global information society. A business or telemarketer intending to send either transactional or promotional messages to […]

cloud hosted phone system reshaping the call centre

How Cloud Hosted Phone Systems Are Reshaping The Call Center Industry

When thinking of a call center, most people think of a large building filled with agents each with an assigned phone at their desk. Call centers are fixed in one place where all customer calls will go through and often involve long waits and frustrating connection issues – but due to the introduction of cloud-hosted […]

omnichannel communication for better customer experience

6 Ways How Omnichannel Communication Provide Your Customers A Better Experience

Omnichannel communication is a way to approach the customer across different communication media while maintaining a seamless experience. It means irrespective of the communication channel, the customer is communicating through the voice calls, chat, email, or social media, the agent can continue the same conversation over different channels. With omnichannel communication, the customer has the […]