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ways to improve call centre team productivity

10 Ways To Improve Team Productivity At Your Call Centre [Infographic]

The performance of your call center directly depends on the performance of your team. A productive team works effectively to reach the company’s goal. We already know the importance of having a productive team, but how do we achieve it? How to transform a group of individuals into a team? This infographic lists ten ways […]

25 Important VoIP Statistics You Need to Know

Voice Over Internet Protocol or VoIP is a communication service that allows the user to make calls using the internet rather than the traditional phone lines. VoIP is significantly cheaper than the traditional PSTN or ISDN lines. VoIP has made international and local calls very feasible, and this is one reason that businesses are opting […]

5 Industries That Benefit The Most From Inbound Contact Centres

Inbound contact centers are an essential part of customer service operations for many businesses, allowing them to handle customer inquiries, complaints, and issues effectively and efficiently. They can significantly improve customer satisfaction by providing a prompt and effective response to customer inquiries and complaints. By having a dedicated team to handle customer calls, businesses can […]

Voice Broadcasting: Definition and Benefits

While running a marketing campaign, businesses need to reach out to a large number of customers in a short span. At present, voice broadcasting is one of the widely used mass communication techniques that is connecting companies with its target audience. Wikipedia defines voice broadcasting as a Mass communication technique which broadcasts pre-recorded voice messages to […]

Here is Why Unified Communication Important Today

A good customer service does increase the sales of a business. Hence, the customer needs a medium through which he can communicate with the business organisation. Gone are the days of writing letters, not only it consumed a lot of time but also often went unnoticed and receiver hardly responded to the customer’s query or […]

8 Qualities of a Highly Efficient Call Center Agent

Update: This article was recently updated to provide accurate and up-to-date information on the page. A contact center solution is one of the most critical setups for delivering smooth customer experiences. While advanced technologies can improve the efficiency of these services, the final call is always in the hands of those who use these technologies—agents. There […]

UCaaS: New Buzz in Business Communication

Gone are the days when desk phones and telephony tools were the only means for business cloud communications solution. Today, businesses demand a solution that is handy, cost-friendly, and easy to scale. UCaaS, here is the perfect solution that rescue the company from a complex communication system. UCaaS expanded as Unified Communications as a Service, […]

How Different Industries Are Using IVR Solution

Do you have to communicate with customers and answer the same set of questions regularly? If yes, then Interactive Voice Response (IVR) is what your business needs. Interactive Voice Response automates the hassle of attending calls manually or answering the mundane question every day. It automatically greets the caller with a pre-recorded welcome message and […]

conversational ai for better customer service

Will Chatbots Replace IVR?

Customers these days are greatly inclined towards self-service options. A customer experience study conducted shows that 71% of customers want to solve customer service issues on their own. These statistics indicate that customers prefer to use self-help tools instead of contacting company agents. Due to this rising demand for self-service options, market is flooded with self-service tools. […]

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How to Safeguard Your Business Transactions Using OTP Service?

According to the 2017 Data Breach Investigations Report released by Verizon, 81% hacking-related breaches leveraged either stolen or weak passwords. The report further adds, Social engineering is a common means for cybercriminals to establish a foothold. And employees are making this further easy by using easy-to-crack passwords. Users and IT departments are even often guilty of not […]