Page 8 – Blog

how to improve verbal communication skills

What is Verbal Communication? Key Skills for Call Center Agents

Businesses are run by people and verbal communication is a vital skill to connect with them. Effective business communication is a key element that forms the foundation of any company’s success. From internal meetings to customer calls, every interaction determines the growth of an organization. This means that as a contact center agent responsible for […]

Top 10 KPIs for the success of a BPO- Why they are important

Business Process Outsourcing (BPO) has become an integral part of modern business operations. In the last decade, several companies have begun subcontracting their operations to BPO companies both locally and offshore. Did you know, according to a report, the market value of the BPO industry went from $45.6 trillion to $92.5 trillion between 2000-2019? […]

The SMB Guide to VoIP Numbers: Helping Businesses Grow

Are you wondering how to take your business operations to the next level? You’re going to need a tool that will help you deliver round-the-clock services without sacrificing quality. In short, you will need a VoIP (Voice over Internet Protocol) number. The next question could arise, “how does a VoIP number transform your business operations?” […]

What are the Top 5 cloud telephony benefits for SaaS startups

Hey there, curious reader! Are you a SaaS startup looking to kickstart your cloud communications solution? We’re here to give you a lasting solution to end your search. Say goodbye to communication woes and hello to seamless connections! Businesses experiencing the communication conundrum So, you’re a SaaS startup on the rise but struggling […]

Mitigating Network Security Threats 768x291

Top 6 network security threats & how cloud technology mitigates them

The last decade has gone through many advancements in IT and networking. With time, businesses have shifted from traditional communication systems to cloud networks. Today, we have several cloud solutions and services that provide secure communication for various industries. Unfortunately, some network security threats still exist that could potentially harm businesses. These risks can harm […]

How to make performance management easy with cloud telephony

If you’re reading this, chances are you’re a tech enthusiast and understand the significance of data-driven decision-making. You must also know the importance of performance management to drive growth for your business. Today we explore tips and techniques to track performance and improve business operations. We also reveal how hosted phone solutions can integrate seamlessly with […]

Top 10 CRMs for More Business Success in 2023

CRM or Customer Relationship Management tools are software applications designed to help businesses manage their interactions with their customers and leads. They organize customer data, allowing your business to easily track and analyze customer interactions across multiple channels. Why are CRM tools important for business success? CRMs are crucial for business success because they allocate […]

Top 5 communication strategies to boost customer satisfaction

Is your business struggling with customer retention? Chances are it’s because of lack of quality communication. Effective communication is the key that holds together organizations and customers. Keeping your customer satisfied can become a daunting challenge once an organization grows. Therefore, businesses today are focusing on improving their communication with both customers and employees. However, […]

Mastering Contact Center Operations: Top 5 strategies for success

Businesses today face several challenges that demand proactive coordination and performance tracking. The bigger an organization gets, the more difficult it gets to address those challenges. Despite that, it’s crucial for businesses to address them head-on to stay ahead of the competition. One powerful solution that can help them do so with ease is cloud-based […]

Solving Operations Management Challenges: Strategies for Efficiency and Success

Are you struggling with operational challenges that seem to hinder your business growth? You’re not alone. Operations management can be a complex field, filled with obstacles that require strategic problem-solving. In this blog, we explore the importance of problem-solving strategies and how they can transform your operations for the better. Understanding Operations Management Operations management […]