We are delighted to share that Acefone has been recognized as an industry leader in two major software categories — Call Center and Cloud Telephony. The recognition comes from the pioneering software marketplaces Capterra and Software Advice.  What makes these awards truly meaningful is that they’re based entirely on user feedback and product performance. Unlike […]

If you’re thinking about building a customer support team in India— smart move. Home to over two million call center employees, it is one of the world’s hot spots for customer support talent. Companies like British Airways, Dell, and Microsoft all rely on Indian professionals for managing their operations.   It’s easy to see why too; […]

Here’s a reality check about customer experience that might surprise you: while most businesses are still juggling disconnected customer service channels, the industry leaders have already moved to something far more sophisticated.  They’re not just managing customer interactions, they’re orchestrating them.  The Customer Experience as a Service (CXaaS) market is projected to grow from USD […]