Leads are the starting point for any business setup, and the number and growth of these leads translate directly into the operation’s success. In simple terms, more qualified leads = more sales. The importance of lead generation and nurturing for business success is evident from the necessity of the ‘door-to-door’ salesmen, who relied on their […]
As the e-commerce industry flourishes, e-retail revenues are expected to rise to a figure as steep as 5.4 trillion US dollars in the year 2022. Although presently Indian businesses use centralized virtual numbers for managing huge volumes of incoming calls, now there are providers that also help businesses procure Indian virtual numbers. Even today, a phone call continues to […]
The year 2020 will surely go down in history as one of the most eventful years of the 21st century, courtesy of the COVID-19 pandemic and the ensuing lockdown. The virus led to the breakdown of existing systems and structures for new world order. New protocols were introduced to contain the virus and counter the […]
The meaning of Interactive voice response or IVR is an automated system that interacts with the caller. The caller hears the IVR system menu, presses keys on the phone as prompted by the IVR, and the system responds appropriately. On the basis of the responses provided by the caller, the IVR either provides the required […]
Everyone knows about Prime Day, and how the company builds it up and even how much the customers anticipate it. Large businesses like Amazon have big budgets and marketing spend to be able to spread their offers and messages worldwide, but can small businesses create the same hype? Yes. With cloud communications, businesses of any […]
There’s a saying that goes: you can’t clap with one hand. A business doesn’t exist in silos. It involves people on either side of the graph—supply and demand, as it were. You cannot operate solely on numbers and business theories, with a one-track mind akin to a horse wearing blinkers. What we’re getting at is […]
VoIP phone systems are changing the communications market rapidly. Being at the forefront of technology, VoIP solutions are flexible, economical and allow businesses to reinvent their communications framework, thereby allowing them to scale efficiently. As the COVID-19 pandemic hit the world, ways to do business changed drastically. Increased remote working, improved online customer service and […]
Delivering high-end, smooth customer service is something that all businesses aim and strive for. Organizations need to keep their customers happy and satisfied. Maintaining cordial relations with customers not only helps the business to gain trust and loyalty but also helps in acquiring more and more customers. Thus, as a business, it is essential to […]
Technological innovations have enabled businesses to break through the barriers of cyber threats, data security, and authenticity. One such ground-breaking invention is—blockchain technology. Though you may think of cryptocurrencies and bitcoins when we talk of blockchain, the technology offers a multitude of benefits. It supports businesses across industry verticals to thrive and overcome numerous challenges. […]
Centralised access to business-critical information isn’t a luxury in your organisational ecosystem anymore—but a prerequisite. With COVID-19 coming back in waves, businesses have had to continue working in a remote environment. While the remote work model is pandemic-proof, it may not be efficient if implemented with on-premise infrastructure. Let us explain why. Your in-house team […]
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