Providing your customers with the best experience is always beneficial for your business. Find ways to provide better Customer Service here.

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Driving Exceptional Customer Service through Video Calling

Driving Exceptional Customer Service through Video Calling!

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The relationship between brands and customers has evolved rapidly over the past few years. With this new digital era, the introduction of social media, as well as improving…
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Rise of Customer Support During the COVID-19

The Rise of Customer Support During the COVID-19 Pandemic

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The year 2020 will surely go down in history as one of the most eventful years of the 21st century, courtesy of the COVID-19 pandemic and the ensuing lockdown.  The virus…
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The Why and How of Customer and Employee Reviews

Feedback is King: The Why and How of Customer and Employee Reviews

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There’s a saying that goes: you can’t clap with one hand.  A business doesn’t exist in silos. It involves people on either side of the graph—supply and demand,…
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Why Customers Prefer Self-Service

Why Customers Prefer Self-Service, and How your Business can Benefit from Encouraging it

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Modern customers are increasingly pressed for time and expect swift query resolution. While customers would earlier pick up the phone to connect with a brand, the growth of…
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Customer Service To Analytics: How To Ensure Better Customer Journey

Customer Analytics To Strategies: Here's How To Ensure a Better Customer Journey

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Customer journey is the deciding factor between making a purchase from your business or choosing a competitor. Think back to your own experiences when purchasing, you are…
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How To Turn Customers Into Promoters

How To Turn Customers Into Your Promoters?

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Customers can make or break a business and are the true backbone of its success. Considering that they are the lifeblood of your brand, you do not want to leave any stone…
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