Providing your customers with the best experience is always beneficial for your business. Find ways to provide better Customer Service here.

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Driving Exceptional Customer Service through Video Calling

Driving Exceptional Customer Service through Video Calling!

The relationship between brands and customers has evolved rapidly over the past few years. With this new digital era, the introduction of social media, as well as improving…
Rise of Customer Support During the COVID-19

The Rise of Customer Support During the COVID-19 Pandemic

The year 2020 will surely go down in history as one of the most eventful years of the 21st century, courtesy of the COVID-19 pandemic and the ensuing lockdown.  The virus…
The Why and How of Customer and Employee Reviews

Feedback is King: The Why and How of Customer and Employee Reviews

There’s a saying that goes: you can’t clap with one hand.  A business doesn’t exist in silos. It involves people on either side of the graph—supply and demand,…
Why Customers Prefer Self-Service

Why Customers Prefer Self-Service, and How your Business can Benefit from Encouraging it

Modern customers are increasingly pressed for time and expect swift query resolution. While customers would earlier pick up the phone to connect with a brand, the growth of…
Customer Service To Analytics: How To Ensure Better Customer Journey

Customer Analytics To Strategies: Here's How To Ensure a Better Customer Journey

Customer journey is the deciding factor between making a purchase from your business or choosing a competitor. Think back to your own experiences when purchasing, you are…
How To Turn Customers Into Promoters

How To Turn Customers Into Your Promoters?

Customers can make or break a business and are the true backbone of its success. Considering that they are the lifeblood of your brand, you do not want to leave any stone…