Page 19 – Blog

The Do’s and Don’ts of a Call Center

The hallmarks of ‘good’ customer service are not limited to the binary question of whether the support agents solved a customer query or not. “One-third of consumers say they would consider switching companies after just one instance of bad customer service”. Wonder why? This holistic experience leaves a lasting impression on the customer, and as […]

Acefone + Pipedrive Integration: What it Brings to the Table

Laser-focused. The kind of approach that customer interactions require in a highly competitive landscape. Today, every organisation ensures a sophisticated experience for all its customers. They also find new ways to streamline their work processes for the same. Thus, every now and then you’ll hear about new tools and technologies being introduced in the market […]

Debunking Myths about Hybrid Cloud Communications

The world is moving to the cloud. While experts expect the future of data storage and communications to be running solely via the Internet sooner than later, it is hard to track this transition. Why? Many businesses end up taking a hybrid route to reach the cloud. The popularity of cloud-based solutions is evident in […]

benefits of multiple data centres to your business

The Benefits of Multiple Data Centers to your Business

Businesses today have complex IT needs. Need such as high uptime, various computing services, disaster recovery plans, ensuring regulatory compliance and so much more. While great features facilitate better efficiency and productivity, they also need a robust and reliable system to be able to manage evolving needs and ensure business continuity. This is possible only […]

How Autodiallers Help Insurance Companies Turn Prospects Into Clients

No one likes cold calling. But industries like telecommunication, legal services, and insurance companies cannot avoid it either. In fact, insurance companies rely heavily on agents to make outbound calls and convert prospects into clients. Such calls, however, can get repetitive and pestering for the callers. And the person on the receiving end may not […]

Latest Trends for VoIP Phone Systems—2021

VoIP phone systems are changing the communications market rapidly. Being at the forefront of technology, VoIP solutions are flexible, economical and allow businesses to reinvent their communications framework, thereby allowing them to scale efficiently. As the COVID-19 pandemic hit the world, ways to do business changed drastically. Increased remote working, improved online customer service and […]

How to Manage a New Remote Workforce Using Cloud?

How AR and 5G Impact UCaaS?

UCaaS or Unified Communications as a Service, has emerged as a best-in-class solution that improves communication and collaboration within businesses, thereby optimising processes, driving revenue, and building strong customer relationships. The solution offers immense convenience; thus, businesses are proactively adopting the technology to be able to stay ahead of their competitors. So, what exactly is […]

Why Customers Prefer Self-Service, and How your Business can Benefit from Encouraging it

Modern customers are increasingly pressed for time and expect swift query resolution. While customers would earlier pick up the phone to connect with a brand, the growth of social media and digital channels has meant that customers engage with brands even beyond the traditional nine-to-five workday. Given the need for instant gratification, customers prefer to […]

What Is Blockchain Technology? How is it Used Across Different Industries?

Technological innovations have enabled businesses to break through the barriers of cyber threats, data security, and authenticity. One such ground-breaking invention is—blockchain technology. Though you may think of cryptocurrencies and bitcoins when we talk of blockchain, the technology offers a multitude of benefits. It supports businesses across industry verticals to thrive and overcome numerous challenges. […]