Page 26 – Blog

How to Grow a Bank Through UCaaS and CCaaS Integration

The communication landscape has changed a lot in the past decade. Internal communication is no longer limited to voice calls and emails, and contact center solutions don’t have to be rigid on-premise deployment models. We are moving into an era where communication tools are more flexible and connected than ever. Modern customers demand a personalized […]

mind blowing omnichannel statistics infographic

18 Mind-Blowing Omnichannel Statistics That Every Business Should Know

Omnichannel solutions are designed to deliver a unified experience to customers across different communication channels—phone calls, live chats, emails, in-app chats, social media and chatbots. The omnichannel approach has set a new benchmark for offering exceptional customer service. Omnichannel support for popular platforms is one of the most efficient ways to hook your customers to […]

how cloud services can help promote lgbtq community

Rainbows and Clouds: How Cloud Services Can Help Promote the LGBTQ+ Movement

The LGBTQ+ Pride Month is celebrated every year in June across the globe to recognise the way lesbian, gay, bisexual and transgender people have shaped history. It also commemorates the 1969 Stonewall Uprising in Manhattan, a series of demonstrations that became a watershed moment for the Gay Liberation Movement. However, despite the strong support that […]

Living Free and Equal: How Toll-Free Service is Taking the LGBTQ+ Rights Forward in India

The LGBTQ+ community has slowly but surely gained acceptance in India. That being said, community members still face discrimination and resistance from various sections of society, often even from their own family members and friends. Pride Month, celebrated annually in June, is not only a commemoration of the Stonewall Uprising in 1969, but it also […]

Expert Opinion: How to Deliver Remarkable CX (& Why it’s Important)

Did you know Google searches for the term ‘customer experience’ have nearly tripled in the last decade? Why won’t they be; customer-centricity is the key to business success in the modern landscape. With customer expectations evolving rapidly, you need to create a culture around the customer and their needs. Businesses that take steps to please […]

Uses and Scope of Speech to Text in a Contact Center

What is speech-to-text? Speech to text recognition is a simple software that transcribes audio files into text. It refers to the ability of software to identify a set of words of the spoken language and format them for readability. In simpler terms, best speech-to-text for small business hears audio and uses linguistic algorithms to deliver […]

Everything You Need to Know About First Call Resolution

Customer satisfaction is—or at least should be—the ultimate goal of every business. Certainly, it is one of the keys to success and, therefore, it makes business sense to focus on improving it. Imagine a scenario where a customer calls your call centre to resolve an issue. Often they have to navigate a robotic IVR system […]

Learn From The Best: See How These Brands Successfully Implemented Omnichannel Solutions

Has this ever happened to you? After battling hours to install a new product, you turn to the customer helpline to seek advice. You explain your entire ordeal to one representative, then they put you on hold while they transfer your call to a specific department. Once again, you are greeted with the words, “Yes, […]

Acefone Takes Home Two Appreciation Awards From FinancesOnline

Acefone recently bagged two honorary awards—“Great User Experience” and “Rising Star”—at the 2020 Awards organised by FinancesOnline. FinancesOnline is a respected platform, where one can read detailed reviews of B2B and SaaS software as provided by industry experts. Well-curated and comprehensive, these reviews offer a deep understanding of different companies and their services. FinancesOnline also […]

How USA Toll-Free Number Service is Taking the LGBTQ+ Rights Forward

The LGBTQ+ community has slowly but surely gained acceptance. That being said, community members still face discrimination and resistance from various sections of society, often even from their own family members and friends. Pride Month, celebrated annually in June, is not only a commemoration of the Stonewall Uprising in 1969, but it also aims to […]