Page 29 – Blog

The Rise of 5G: Effortless Remote Work and Office Collaboration

Patience is a virtue very few possess. We may not know what we might want at times, but we do always know that we want it fast. Perhaps that’s why we’ve grown tremendously fast over the past few years and developed advanced technologies. Fast-forward to today, and we see an interconnected world where everything is […]

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Top Most Hosted Call Centre Statistics That Will Make You Shift To The Cloud

Contact centers are an integral component of organisations. They help facilitate seamless communication between the target audience and your business. And considering how important support interactions are, you shouldn’t leave any stone unturned to deliver the best of customer experiences. Callers value contact centers that offer round-the-clock-availability, approachable representatives, and prompt resolutions. Businesses, on the […]

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Little Known Mistakes While Running a Bulk SMS Campaigns

Every business has one ultimate goal––to make profits. The only way to thrive in such competitive and saturated markets is by focussing on innovative marketing strategies. SMS marketing is one such strategy that will help you boost your revenues. With smartphone users increasing to more than 90% of the population, it is imperative for businesses […]

make outsourcing work with cloud contact centre

Make Outsourcing Work For You With Cloud Contact Centres

Every business, based on its industry type, faces a myriad of challenges. An organization that is from a non-IT background may find it difficult to maintain an in-house IT team. Similarly, a software company may find it tedious to handle an asset management team. The best workaround to overcome these challenges is to outsource certain […]

Phone An Expert: Mastering Customer Service with Ian Golding

What do my customers want? Am I catering to their needs satisfactorily? What more can I do? In a market as consumer-centric as the one we see today, these questions often give business leaders sleepless nights. In a growing economy like ours, people tend to spend more and save less. No longer do markets exist […]

Do’s & Don’ts For Curating Your Voicemail Greeting

The first experiences your customers have with your business are the deciding factor when it comes to customer retention. Your contact center plays a pivotal role in creating these experiences. When a customer contacts you for the first time, their buyer journey––starting from the greeting till the call is disconnected––reflects the credibility and professionalism of […]

7 Invaluable Lessons That The COVID-19 Pandemic Has Taught Us And How We Can Apply Them In 2021

The year 2020 was tough, to say the least. COVID-19 changed the way organisations functioned. Businesses were thrown off-track and forced to pull their shutters down on brick-and-mortars to adhere to social distancing norms. Needless to say, the impact of this on business processes was huge too. Stakeholders were left confused about how to manage […]

ucaas eliminates virtual communication challenges

How UCaaS Eliminates Virtual Team Communication Challenges?

Seamless communication between the moving parts of an organisation plays an important role in defining its success. In the present-day scenario, remote work is not just preferred, it’s vital. With several companies shutting shop due to the pandemic, business owners have begun to consider extended remote work seriously. However, even before the pandemic, there were […]

Expert Opinion: An Inside Look at Customer Experience Strategies with Katie Stabler

Modern-day customers demand more than just satisfactory prices and standard services. These buyers are empowered like never before, and exceptional service is the only way to stand out and drive customer loyalty. Customer experience, thus, is no longer merely a part of your strategy—it is a way of doing business and maintaining relations. In fact, […]

5 Ways To Make a Better Home Office

COVID-19 pandemic has deeply affected all aspects of our lives. We can’t tell what the future holds, but the world will surely be a different place. Among the various changes we’ve incorporated, remote working is definitely here to stay. Therefore, it’s essential to create a better home office experience—for both your employees as well as […]