Page 3 – Blog

Steps to Build a Full-Funnel Customer Journey for BFSI

As a BFSI player, how do you stand out in today’s crowded market? As technology continues to progress, customer expectations are also evolving. According to a McKinsey study, your customers are likely to be 20% more satisfied with digital usage. Other than digitalization, trends like hyper-personalization and open banking are taking their course. Hence, it […]

Business Cost Optimization: Top Strategies

For as long as businesses have existed, ‘saving big bucks’ has been a key area of concern. Almost every century has witnessed a new groundbreaking theory for cost optimization. From Henry Ford’s assembly line in 1913 to lean manufacturing in the 1980s, each approach aimed at reducing expenses. The offshoring trend in the late 1990s […]

How AI Can Elevate Customer Experience—And Your Bottom Line

Over the last few years, Artificial Intelligence (AI) has been critical in transforming customer experience (CX). From automating interactions to delivering hyper-personalized experiences, AI has enhanced customer satisfaction while ensuring profitability. A 2024 AIPRM report found that 44% of companies believe that using AI can enhance the efficiency of their operations. However, AI adoption is […]

What is a Virtual Phone Number? A Complete Guide

Customer behavior has drastically changed over the years. Their expectations have grown tremendously, especially when it comes to experience. According to a recent study, 86% of customers say they would leave a brand after even a single bad experience. Hence, improving communication has become integral to enhancing customer experience. Out of the various channels of […]

What is Missed Call Marketing? How Does it Work?

If you’ve ever watched a reality show, chances are you’ve voted for your favorite contestant at least once. A simple missed call service was all it took to make your voice count. Businesses are using the same concept to engage customers, generate leads, verify orders, conduct surveys, and more. Missed call marketing has become a […]

What Is an Inbound Call Center? Key Benefits, Features & Strategy

Every successful business has one common denominator, a happy customer. One of the most important ways to provide your customers with a great experience is seamless communication. That involves taking care of every communication channel, most importantly calls. However, managing calls efficiently can be overwhelming. Long wait times, missed calls, […]

Good-VoIP-Call-Quality-For-Happy-Customers

VoIP Call Quality: Top 6 Steps to Improve & Optimize It

Call quality is a determining factor when it comes to customer satisfaction. Period. Studies and experts strongly suggest that businesses engaging with customers over voice calls must maintain industry benchmarks for VoIP call quality. How do we make sure that happens? That’s a question we answer here. We investigate issues that cause hindrances in VoIP […]

Missed Call Solutions: All You Need to Know Guide

Missed calls were first initiated to save up on hefty call charges. Its use has now evolved to signal basic life updates like reaching home safely, a date going well or a product being delivered. At its peak, the sophistication of missed calls beats the morse code, hands down! One ring for a yes, two […]

Servetel is Rebranding to Acefone

Exciting news: Servetel has now transformed into Acefone! We are delighted to announce that starting today 13′ Feb 2025, Servetel has rebranded to Acefone. As part of this shift, the Servetel website now redirects to our new online home at Acefone. While Servetel product portals (customer.servetel.in) will continue to operate as usual for the time […]

Is VoIP Reliable? Top 7 Factors to Consider for Business Calling

A solution that helps you communicate remotely, scales up or down whenever required, and saves 50-70% of communication costs sounds like the gold standard for your business. This might also be the reason why business VoIP systems are widely adopted by companies worldwide. Despite its advantages, how can you be sure that you can rely […]