Page 33 – Blog

Why Cloud Services Are Essential For The Banking Industry?

The banking industry is an ever-evolving ecosystem. Since this industry deals with sensitive data and involves a huge customer base with varying needs, it is prone to frequent changes. Needless to say, financial firms strive hard to keep themselves up-to-date with the shifting trends and demands of the customers. Moreover, customers often provide information that […]

omnichannel communication strategies for business

Why Omnichannel Business Model is No Longer a Choice, But a Necessity?

Today, customers expect your business to be easily accessible from wherever they are. They want integrated support across all channels—whether it is email, social media, or phone calls. This means that an omnichannel business model is essential to ensure that you can be found wherever customers are looking. With increasingly high customer expectations, businesses today […]

Earth Calling: Befriend The Climate With Cloud Communications

We have one earth and one chance to do it right. Undeniably, nature gave us resources aplenty to sustain life. But with rampant misuse and destruction of our home planet, where do we see ourselves in the next fifty years? Needless to say, it’s time to take action. Climate activism is the talk of the […]

Handling Unhappy Customers Is Now Easier Than You Think. Here’s How. [Infographic]

Handling customer calls all day long can be daunting and tiresome. You will come across a variety of customers. While some of them are really courteous, others can be a nightmare and an unpleasant experience altogether. Sometimes, you may have to deal with irate customers who are unhappy with the product or the experience they […]

Delivering Perfect Customer Experience With Netflix: See What’s Next

It’s a cold, lazy Friday night, and you have no plans whatsoever—thanks to the exhausting week at work. But who said Friday nights are meant for parties anyway? No, instead imagine this: You curl up in bed in your cosy pyjamas, get some snacks, and binge the latest content on Netflix—all alone, enjoying every bit […]

A Complete Guide To Cloud Calling US From UK

Many businesses in the United Kingdom work closely with organisations in the US, being two of the most influential Western powers. If your business is frequently calling the US, you need to find a way to hold these transactions at minimal costs and with the maximum quality. Another important consideration is the time difference between […]

christmas cheer with cloud communications

Don’t Let The Grinch Steal Christmas: Take Your Business To The Cloud

Well, folks, it’s that time of the year again. Raise your hand if you get cosy and start bingeing Christmas movies as soon as December begins (or even earlier, I won’t judge). I plead guilty as well. We can finally bring out the mistletoe, candy canes and ugly sweaters, and jam to carols. After all, […]

Hosted PBX vs SIP Trunking: Which One is Better For Your Business?

Hosted PBX (Private Branch Exchange) and SIP (Session Initiation Protocol) Trunking are different solutions but united in bringing a range of exciting features to business communications. If you want to enjoy the benefits of VoIP (Voice over Internet Protocol), the first question you’ll need to ask is whether to opt for hosted PBX or SIP […]

The Why and How of Customer and Employee Reviews

Effective Feedback: Game Changer in Quality Management

For someone who is a part of a call center in any way, be it an employee or manager, the most important aspect to consider is what the client wants. Then, the question that follows is: are we satisfying these needs? “We all need feedback. That’s how we improve.” These are the words of the […]

How Cloud Communication Can Help In Improving Inbound Marketing?

Generic marketing techniques are no longer effective. The need of the hour is to understand the specific requirements of your customers and solve their problems. Nobody likes their inbox filled to the brim with sales emails. It is the customer who decides what product to buy and which brand to associate with. Therefore, your business […]