Page 36 – Blog

A Complete Guide To Cloud Calling US From UK

Many businesses in the United Kingdom work closely with organisations in the US, being two of the most influential Western powers. If your business is frequently calling the US, you need to find a way to hold these transactions at minimal costs and with the maximum quality. Another important consideration is the time difference between […]

christmas cheer with cloud communications

Don’t Let The Grinch Steal Christmas: Take Your Business To The Cloud

Well, folks, it’s that time of the year again. Raise your hand if you get cosy and start bingeing Christmas movies as soon as December begins (or even earlier, I won’t judge). I plead guilty as well. We can finally bring out the mistletoe, candy canes and ugly sweaters, and jam to carols. After all, […]

Hosted PBX vs SIP Trunking: Which One is Better For Your Business?

Hosted PBX (Private Branch Exchange) and SIP (Session Initiation Protocol) Trunking are different solutions but united in bringing a range of exciting features to business communications. If you want to enjoy the benefits of VoIP (Voice over Internet Protocol), the first question you’ll need to ask is whether to opt for hosted PBX or SIP […]

The Why and How of Customer and Employee Reviews

Effective Feedback: Game Changer in Quality Management

For someone who is a part of a call center in any way, be it an employee or manager, the most important aspect to consider is what the client wants. Then, the question that follows is: are we satisfying these needs? “We all need feedback. That’s how we improve.” These are the words of the […]

How Cloud Communication Can Help In Improving Inbound Marketing?

Generic marketing techniques are no longer effective. The need of the hour is to understand the specific requirements of your customers and solve their problems. Nobody likes their inbox filled to the brim with sales emails. It is the customer who decides what product to buy and which brand to associate with. Therefore, your business […]

expert opinion interview with tiffany carpenter

Expert Opinion: CX Is The Pillar of Modern Business Says Tiffany Carpenter

“Focusing on the customer makes a company more resilient.” -Jeff Bezos, CEO, Amazon Resilience and agility. The two most-spoken aspects of the business arena today. Companies that have survived the ongoing COVID-19 pandemic can confirm one thing: at the heart of their operations is incredible customer experience. Yet, this can not be the only approach […]

benefits of teletherapy and how it keep customers and therapists connected

Teletherapy: Keeping Therapists And Clients Connected Over Distances

This is an era of a constant digital revolution, wherein we strive to break the barriers in the way of seamless communication. And more so during this current pandemic. We have been forced to stay indoors, often deprived of meeting our near and dear ones. Naturally, daily routines have been shattered for many. Patients who […]

The ABCs of SIP: What Is It And What Are Its Benefits

SIP, or Session Initiation Protocol, can open up your business to a world of new opportunities and possibilities. If you have a traditional PBX system and are looking for ways to save money then SIP is a natural first step into the world of VoIP. The technology allows you to enjoy the benefits and security […]

Revamp Your Business Communication For The Future By Leveraging These UCaaS Trends

We’ve all been a witness to the unprecedented massive digital transformation that has taken place in the past year. No aspect of our lives has been left untouched by this paradigm shift. Most of the platforms and services that consumers engage with daily have changed beyond recognition in an incredibly compressed timeframe. Of course, a […]

How picturephones evolved into facetime: A timeline of video calling

Let’s start off by admitting that many of us have been pulled into late night meetings while working from home. Thanks to COVID-19, late-night meetings and sudden calls became a part of our routine. Zoom, Google Meet, Microsoft Teams, Cisco Webex, and even WhatsApp are some of the platforms that allow such meetings to take […]