Page 37 – Blog

Expert Opinion Series: The Subtle Art of Mastering CX with Shep Hyken

Your company’s relationship with the customers can be considered much more than improving your product ratings or reducing wait times. Understanding the customer journey is all about learning what your customers actually want and what their pain points are. Customers don’t just buy stuff from you. They establish a whole journey of decisions, purchases, and […]

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Outbound Calling—Everything You Need To Know

A Little About Outbound Calls Despite increasing marketing efforts towards non-intrusive outreach, outbound calling still remains vital for businesses worldwide. According to a study by Brevet, 92% of sales conversions happen over the phone. It’s true—outbound calling has long been a staple tactic for successful organizations. Such calls, also known as ‘cold calls’, are typically used […]

On premise vs Cloud Contact Center—Here’s What Works Best For You

In recent times, business flexibility has become more vital than ever. The rapid, overnight changes in the scale, functionality and quality of work is a tough pill to swallow. Owners and staff alike are working in unprecedented conditions. But they all know one thing: this change will follow them in the post-COVID-19 world too. Adaptability […]

Revolutionise BFSI company With Contact Centre Solutions

Revolutionise Your BFSI Company With Cloud Contact Center Solutions

Contact centers are the heart of your business operations—they play a cardinal role in improving customer acquisition and client engagement. You are able to bridge any communication gaps between your business and the customers with these kiosks. A 24/7 support center showcases your brand as reliable and responsible, always. Your customers are not just enabled, […]

Why SIP Trunking is the Shortcut to a Successful SME

Now you can go global even from your backyard. Irrespective of your business scale, SIP trunks allow you to network like a pro. You can establish a local presence and rope in an international clientele with this simple service in place. With a wide range of exciting benefits, SIP networks can transform your traditional phone […]

Ensure Contactless Call Center Environment with Acefone

Sometimes clichés are necessary. So here’s one that we live by, the customer is king. Delivering seamless customer experiences is the only way for your brand to stand out and earn a competitive edge. A cloud contact center solutions is a central touchpoint to engage customers, interact with them, and solve any issues they may face […]

What Will Customer Service Look Like In 2025?

Five years doesn’t sound that far away, but it is a long time in terms of customer service. If we think back to 2015, online customer service wasn’t as prevalent as it is today, and physical premises were still very popular. Social media had its place in customer service, but brands did not expect customers […]

Mask On: Why You Need Number Masking for Your Business

We all wear masks to venture anywhere outside these days. Why? To protect ourselves, of course. So, why not extend the same courtesy to our business data? Just as N95 masks offer the best protection against the spread of coronavirus, number masking technology in cloud communication is the superhero for sensitive business data. So, what is Number […]

Customer Is King, Indeed. But How Do You Keep One Happy?

Over the past many months, as the world has battled a global medical emergency, the changes thrust upon us have not been restricted to any specific sector or aspect of life alone. Business practices and consumer expectations have evolved rather fundamentally and in a very short while. There are two specific aspects to this evolution […]

Why You Should Integrate UCaaS and CCaaS Together

Here’s Why You Should Integrate UCaaS and CCaaS For Your Business

In this era of steady digitisation across industries, cloud-based solutions like UCaaS and CCaaS have gained much-deserved prominence. These services offer a host of benefits while being cheaper to operate and maintain. Before we delve deeper into this set of comparisons, let us take a look at what exactly the two terms mean. What are […]