Taking your business ahead is all about forging strong connections with your customers and this is best done by being available for them. Over the years, organizations have explored numerous ways to enhance telephonic communication. The idea is to be available to your customers whenever they need to connect for resolution of their concerns […]
When choosing a hosted phone provider, there are plenty of elements you should be considering; does the phone system have the right features your business needs? Is it scalable so it can grow with your business? You may be focused more on the features which are an important part of your choice, but it is […]
We’re all adjusting to working from home, and this means for most of us we will be taking part in many more conference calls than we are used to. Video call conferencing can still be just as professional as a face to face meeting, you just need to be more mindful of distractions and ensure […]
An IVR (Interactive Voice Response) system is not just another amazing feature on your hosted phone system, it can be an integral part of your marketing and sales strategy if you invest some time into optimising it so it works for your business and your customers. In this article, we take a look at how […]
Effective communication is the key to every business’s success. To make it more efficient and accessible, various types of contact numbers are used by the companies. Some of the business phone numbers that are deployed for carrying out effective customer-communication are –Toll Free Numbers and DID (Direct Inward Dialing) numbers. Cloud communication has enabled the Voice […]
A recent survey on the growth of cloud-based contact center market indicates that this industry will grow to $15,670.9 million by 2021 from the $5,430.3 million in 2016. It represents a Compound Annual Growth Rate (CAGR) of 23.6%. The benefits offered by the cloud-based auto-dialer solutions—especially from a dependable auto dialer service provider—are significantly contributing […]
With the advent of the software age, most services that were performed manually are now being automated by computers. This has led to better productivity and enhanced efficiency of the various businesses that employ these services. One such industry that is now heavily dependent on software automated services is the Call Center industry. From making […]
Unified Communications-as-a-Service (UCaaS) is redefining the way business is done in many ways, all for the benefit of business owners and customers alike. Coronavirus has forced many businesses’ hands on the subject of remote working, but those with a UCaaS solution already in place were able to adapt quickly where some businesses struggled. The future […]
Sales success depends on a number of factors, from the quality of your product to the need for your product or service in the marketplace. However, even with high quality and in-demand product, your sales team need to have the right traits to connect with your customer and sell the products to them. If the […]
When you’re building a business or brand, it is important to build trust at the same time. Customers are much more likely to make a purchase with you if they see legitimate reviews and feedback from other customers similar to them. Customer reviews are without bias and give a true representation of the products or […]
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