Buying a cloud phone system is a big investment for any business large or small, so it’s important to ensure you have all the correct information to save you from making a costly mistake. So, we have put together five of the most common mistakes people make when buying a cloud telephone system so you […]
The rise in adoption of VoIP phone technology has been staggering over the past few years, however, some businesses are still reluctant to take up the technology with fears that this new technology may not be secure enough for their business needs. In this article, we will explain the safety features of hosted telephony and […]
To provide the best possible service to your customers, the collaboration between your staff is key. Customers expect a smooth, efficient service and teams who do not collaborate will not be able to provide this exemplary service – a factor which could be the deciding factor between a customer choosing your business and the business […]
Through these challenging times, more and more workers are having to work remotely; this could be something they have never done before and so will need a little more guidance than usual on how to remain productive even when they are out of the office. VoIP can help businesses maintain productivity and is actually designed to […]
Unified Communications as a Service (UCaaS) solutions make remote working much easier for anyone finding themselves in a situation where this may be a necessity. UCaaS solutions give workers the chance to revolutionise the way they communicate with each other and with customers, no matter where they are based, so there are plenty of ways these […]
In call centers, specific types of software solutions are deployed to ensure a smooth workflow. As you know, the BPOs and call centers have target oriented, stressful work environments and using automation can help the workforce in coping with the stress well. In a majority of outbound call center setups, auto dialer solutions are deployed- regardless of […]
With the threat of Coronavirus around the world, this can be a really difficult time for businesses. Navigating the conflicting advice can be difficult and knowing when to send your staff home to minimise risk is an integral part of ensuring your staff and families are safe. VoIP phones service can help you navigate through […]
Auto-provisioning gives users the ability to activate their phone service online without the need for any IT or specific technical know-how. Users will not need to enter any configuration settings to set up their phone lines; IP phone provider automatically deploys the correct settings to register the phone. Easy Set-up Auto-provisioning makes the setting up […]
Omnichannel communication is essential for modern businesses to keep up with the demands of customers. Customers today expect to be able to reach your business at any time and through a channel which suits them, so your business should make sure that it is available to customers wherever they need you. Deliver great customer experience […]
Predictive dialers have changed the scenario for the customer support environment. The best of the ideas related to making an effective customer outreach are the ones that connect more number of customers in the lesser time invested. And when a dialer dials the customer contact number at the right time then the possibility of completing […]
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