Handling hundreds of calls every day and answering the same questions is not easy for the agents. IVR systems are of immense help in such cases. Although it doesn’t eliminate the calls entirely, it does cut down the call frequency to a significantly low number. Here, it is important to understand that employing an IVR […]
Traditional phone systems were designed for businesses who are exclusively office-based and, while this worked for many businesses, the way we work has changed; something which traditional phone systems just haven’t kept up with. This is where business cloud phone service have come in, supporting the changes in business and allowing businesses to progress into modern […]
Interactive Voice Response (IVR) is a technology that allows interaction with callers before they reach an operator; giving you the ability to gather the required information and route the calls to the right operator. With a hosted PBX system, you can implement an IVR which can help ease the journey your customers go through when […]
The advancement of technology has brought upon a substantial change in how businesses operate. The technology of today will be obsolete next year and this advancement is only pacing up. The only common thing today and 10 years before in an office is the telephone. So is the telephone the ultimate invention? In its true […]
A cloud phone system provides all the tools call center agents need to provide an outstanding service to customers, no matter where you are based. Here, we’ve put together our five must-have tools for call center agents. 1. Call Alerts Make sure you start all your calls professionally with call alerts. A call alert lets […]
If your business deals with customers on a regular basis, you want to ensure that each and every interaction is as positive as it possibly can be. Unfortunately, it is inevitable that some interactions with customers won’t go as planned; but call recording will give you the opportunity to learn from every possible situation. Help […]
The Telecom Regulatory Authority of India (TRAI) has formulated certain restrictions and regulations for broadcasting and bulk SMS services. The authority’s mission is to create the growth of telecommunications industry such that India leads the role in the emerging global information society. A business or telemarketer intending to send either transactional or promotional messages to […]
When thinking of a call center, most people think of a large building filled with agents each with an assigned phone at their desk. Call centers are fixed in one place where all customer calls will go through and often involve long waits and frustrating connection issues – but due to the introduction of cloud-hosted […]
A hosted phone system gives your business access to many exciting features a traditional phone system can’t offer. If you’re considering making the change to a cloud-hosted phone system but aren’t sure which features could benefit your business the most, we’ve put together some of the top features which can be used with hosted phone […]
Choosing a VoIP provider is a big decision for a company, as a phone system is so integral to the day to day running of a business. It becomes crucial that you make the right decision when it comes to choosing a VoIP provider for your business. So, we’ve put together five things you should […]
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