When thinking of a call center, most people think of a large building filled with agents each with an assigned phone at their desk. Call centers are fixed in one place where all customer calls will go through and often involve long waits and frustrating connection issues – but due to the introduction of cloud-hosted […]
A hosted phone system gives your business access to many exciting features a traditional phone system can’t offer. If you’re considering making the change to a cloud-hosted phone system but aren’t sure which features could benefit your business the most, we’ve put together some of the top features which can be used with hosted phone […]
Choosing a VoIP provider is a big decision for a company, as a phone system is so integral to the day to day running of a business. It becomes crucial that you make the right decision when it comes to choosing a VoIP provider for your business. So, we’ve put together five things you should […]
A hosted phone system doesn’t just give you access to plenty of amazing features to benefit your business, they also save your business money. There are plenty of ways that investing in a cloud phone system can help your business cut costs, while never needing to compromise on quality. Call Anywhere, Anytime For Less The […]
A free phone number is an ideal way to break down barriers between you and your customers and ensure you can always give them the best possible service. If you have a premium number and your competitor has a free phone number, you may find valuable customer enquiries going to your competitors; something which a […]
The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service cost. An IVR system helps businesses to automate customer service delivery by interacting with callers through both voice and DTMF tones. The self-help options provided […]
Customer service is no longer a cost center—it is a growth lever. In 2026, businesses competing on experience outperform those competing on price or features alone. According to Gartner, customer experience is now the primary brand differentiator, overtaking price and product for most industries. As customer expectations shift toward instant, personalised, and always-on support, service […]
The purpose of a business is to create a customer who creates customers. However, customer acquisition requires businesses to invest more resources than customer retentions. No business can implement a customer retention strategy successfully without focusing on the biggest reason as to why consumers switch brands and end business relationships – poor customer service. According […]
Voice over Internet Protocol (VoIP) has moved far beyond being a low-cost alternative to traditional phone systems. In 2026, VoIP is the default communication backbone for modern businesses—powering contact centers, remote workforces, AI voice bots, and omnichannel customer experiences. As cloud adoption accelerates and customer expectations continue to rise, VoIP has become a strategic enabler […]
While running a marketing campaign, businesses need to reach out to a large number of customers in a short span. At present, voice broadcasting is one of the widely used mass communication techniques that is connecting companies with its target audience. Wikipedia defines voice broadcasting as a “Mass communication technique which broadcasts pre-recorded voice messages to […]
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