The meaning of Interactive voice response or IVR is an automated system that interacts with the caller. The caller hears the IVR system menu, presses keys on the phone as prompted by the IVR, and the system responds appropriately. On the basis of the responses provided by the caller, the IVR either provides the required […]
Everyone knows about Prime Day, and how the company builds it up and even how much the customers anticipate it. Large businesses like Amazon have big budgets and marketing spend to be able to spread their offers and messages worldwide, but can small businesses create the same hype? Yes. With cloud communications, businesses of any […]
There’s a saying that goes: you can’t clap with one hand. A business doesn’t exist in silos. It involves people on either side of the graph—supply and demand, as it were. You cannot operate solely on numbers and business theories, with a one-track mind akin to a horse wearing blinkers. What we’re getting at is […]
VoIP phone systems are changing the communications market rapidly. Being at the forefront of technology, VoIP solutions are flexible, economical and allow businesses to reinvent their communications framework, thereby allowing them to scale efficiently. As the COVID-19 pandemic hit the world, ways to do business changed drastically. Increased remote working, improved online customer service and […]
Technological innovations have enabled businesses to break through the barriers of cyber threats, data security, and authenticity. One such ground-breaking invention is—blockchain technology. Though you may think of cryptocurrencies and bitcoins when we talk of blockchain, the technology offers a multitude of benefits. It supports businesses across industry verticals to thrive and overcome numerous challenges. […]
Centralised access to business-critical information isn’t a luxury in your organisational ecosystem anymore—but a prerequisite. With COVID-19 coming back in waves, businesses have had to continue working in a remote environment. While the remote work model is pandemic-proof, it may not be efficient if implemented with on-premise infrastructure. Let us explain why. Your in-house team […]
The food delivery business in India has taken off in the last few years. Brands like Zomato and Swiggy have started to offer quick and easy methods for customers to enjoy delicious food from the comfort of their own homes. Zomato’s impressive listing at their recent IPO affirms that food aggregators in India have come […]
The world is in disarray. The COVID-19 pandemic hit humanity like a tsunami and has spread to all seven continents. For most of last year, a worldwide shutdown was in place to contain and minimise the health risks posed by the virus. Even today, most countries around the world are adopting a policy of localised […]
The LGBTQ+ community has slowly but surely gained acceptance in India. That being said, community members still face discrimination and resistance from various sections of society, often even from their own family members and friends. Pride Month, celebrated annually in June, is not only a commemoration of the Stonewall Uprising in 1969, but it also […]
What is speech-to-text? Speech to text recognition is a simple software that transcribes audio files into text. It refers to the ability of software to identify a set of words of the spoken language and format them for readability. In simpler terms, best speech to text for small business hears audio and uses linguistic algorithms […]
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