Organisations all over the world need to communicate to establish their presence. Businesses need to constantly reach out to new prospects while managing existing clients. Additionally, communications are necessary to maintain internal business processes as well. When it comes to insurance companies, communication attains another level of importance. The very nature of their service requires […]
VoIP or Voice Over Internet Protocol is a telephony system that plays an important role in taking charge of communication for businesses. One major advantage of VoIP telephony is that it does not need any additional hardware, like telephone lines, to function. Calls over VoIP only require stable Internet connectivity. This allows businesses to have […]
Delivering contextual and seamless customer experiences (CX) is vital to business success. Every interaction plays a crucial role in shaping long-term customer relationships. Across sectors, customers determine the value of your brand based on the CX you provide. Considering the banking sector––what is the first thing that comes to your mind? Long queues, continuously ringing […]
India is a massive country with a diverse population and a vast user base of mobile devices and networks. With the market offering such immense potential, it isn’t surprising that the competition between telecom operators is booming. This is a boon for users who have access to new and more affordable telecom plans every day. […]
The business landscape is a competitive one. And building a strong positive reputation for your brand is integral to staying ahead in the race. Cloud communication solutions provide businesses with plenty of branding opportunities. You can create a truly strong brand irrespective of the size of your business, simply by installing a cloud phone system. […]
Customer service plays a critical role in the success of a business. Excellent customer experience can drive retention and give your organisation a competitive advantage. When it comes to meeting customer expectations, a lot depends on the impression you make at the first point of contact. An Interactive Voice Response (IVR) might be the first thing your […]
There’s a good chance that you will roll your eyes if we say organizations active in the social service industry need just as rigorous tech support and streamlined communications systems as their counterparts in corporate sectors do. A lot of us often imagine not-for-profit organizations functioning with threadbare operational systems in their offices. News flash: […]
For every organisation, the HR department is like the heart of the business. Undoubtedly, the human resources sector is an integral part of companies. This particular department impacts the minutest aspect of businesses. From managing people, hiring and onboarding employees to employee exit processes. Needless to say, HR plays a cardinal role in the seamless […]
Customers can make or break a business and are the true backbone of its success. Considering that they are the lifeblood of your brand, you do not want to leave any stone unturned in making them happy. The quality of services and customer care that you offer are vital to your growth. Customers will not […]
The State of Global Customer Service Report by Microsoft has some interesting statistics on customer experience: 58% of consumers consider customer service as a leading factor affecting the choice of a brand. 61% of consumers stopped transacting with a brand after an unsatisfactory service experience. 59% of consumers expect better customer support than they did a year ago. […]
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