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Driving Exceptional Customer Service through Video Calling

An essential aspect of contacting the customers is that they should hear the message you are trying to convey. There are various outbound solutions available for this purpose, some of which are effective and help in consolidating the customer base.

SMS is one of the best methods used these days to make an outbound access to the customers. The ideas these messages carry is mostly short, succinct and are likely to be read by the customers. Today, when the customers don’t have much time to spare and are reluctant for any marketing activity, bulk SMS service is an assurance that your messages will be conveyed to the customers, effortlessly.

1. Captures Customer’s Attention

Getting customer’s attention is the key to open the possibility for your business or service. Here the necessary aspect that counts to be working for the customers is time spent by the customers in reading an e-mail or SMS. It also includes the effort that is made by the customer while reading the text.

SMS stands more effective than an email because it asks for lesser effort from the customers and when delivered, the message is read even later. So even if it is read with a fleeting sight, it stays there in the customer’s attention.

2. Provides Speed to Your Marketing

The effectiveness of the approach made to customers depends on the intensity with which it has been received. In today’s times when most of the businesses are on the go, you get much lesser time to be in touch with your potential customers.

So, it is necessary whatever you are trying to convey should be short and to the point so that the customer doesn’t have to spend much time on it. And bulk SMS has the capability of mass access. A message can be conveyed to a number of customers without putting much effort.

3. Provides Return on Investment

Bulk SMS is also cost-effective, and you just need to put in minimal investment to get this service, and the returns you yield are very high. Also, the factor that helps in making the idea of bulk SMS work is, you can use it according to the scale of your business.

With such autonomy, you can easily take your business ahead with the help of an effective outbound approach to the customers. The only condition is the bulk SMS service should not be made an involuntary message to the customers.

Recommended Read: Mistakes While Running a Bulk SMS Campaign

4. Targets Specific Customers

With the help of bulk SMS, your campaign can target a particular set of customers. The best practice is to compartmentalise your customers according to their interests and inclinations, and then you can send specific messages to the respective groups.

The bulk SMS helps you connect with a big group of customers with the same interest. Emails fulfil the same purpose, but the effectiveness of the SMSs is far more.

5. Effective Communication

Although bulk SMSs are a unidirectional communication channel, a contact number, a website link can be easily shared through the message. Such information can be used for customer’s further reference. In addition to this, a personalized message can be sent to the respective set of customers according to the details of demographics and their interests.

In general, adding a personalisation factor to the marketing activity involves various touch points, but with the help of bulk SMS, you just need to get the customer contact data and curate a message that carries customer’s interests.

Bulk SMS is the best way to make bulk customer contact in just one go. With such little effort involved, bulk SMSs bring unprecedented benefits to the business.

Spread the word with effective bulk SMS services at Acefone. Talk to us now. We’re waiting for you!

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