Page 14 – Blog

5 Ways to Boost Customer Satisfaction Through Text IVR Surveys

Customer satisfaction and customer surveys According to Microsoft’s Global State of Customer Service Report, 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. Needless to say, customer satisfaction should be the topmost priority of every business, regardless of the kind of products and services they offer. […]

Expert Opinion: Boosting CX to get more referrals by Alan Pennington

Businesses nowadays are struggling to upgrade their customer experience strategies to reduce customer churn rate and increase revenues—leading to a better position in the market! According to Forbes, ‘’Customer experience is today’s business benchmark.’’ Therefore, we can say that it is evolving as the new norm for brands. Customers these days have a plethora of […]

Are Business Phone Systems Needed in a Cellular World 1

Are VoIP Phone Systems Needed in a Cellular World?

The world of communications has come a long way since Alexander Graham Bell whispered “hello” into his first telephone prototype. Today, everyone has a mobile device in their hands, so much so that the total number of cellular mobile phones has surpassed the Earth’s total population. No doubt, mobile technology has revolutionised the cloud communications […]

Is Hybrid Remote Working the Future?

After almost two years of working from home, employees are now returning to the office, with many others expecting to arrive back soon. Our time away from offices has shown us a new way to look at the operational structure of companies. When lockdown restrictions began to take effect and workers were told to convert […]

how small businesses benefit from hosted IVR systems

Benefits of Hosted IVR system for small business India

Implementing a hosted IVR system is a fantastic way to make your small business stand out. When used correctly, they can give your small business communication a professional touch, irrespective of the industry you operate in. The hosted IVR system, or Interactive Voice Response system, is an automation tool that helps your small business build […]

Skill-Based Routing is the Secret to Call Centre Success

Although there are many contenders for the top position among modern call centre solutions, skill-based call routing has to be one of the main ones. With skill-based call routing, the future of call routing is here. Skill-based routing is a cloud telephony feature that analyses customer data when a call comes in and automatically routes the caller […]

How and Why to Get a Free Phone Number in the UK

No matter how rapidly technology advances, it can never replace the connections humans build with each other. This is why, even today, when customers have myriad tools to gain query resolution, they still prefer to connect with a contact center agent over a phone call. It is this need for human interaction that makes free […]

Why is Effective Communication Important?

Communication plays a crucial role in our personal and professional lives. It is a fundamental social skill that helps us build and enhance relationships with friends, colleagues, and family members by helping us express our messages and ideas. In the workplace environment, good communication also helps minimise errors and optimise productivity. Poor communication, on the […]

6 Call Tracking Metrics You Should Pay Attention To

What is call tracking? Call centers are the frontline workers for your business service. They are often the first touchpoint for customers for both pre and post-sale activities. With the right marketing practices, calls within a contact center can increase. Call tracking software is nothing but a tool to analyze these inbound calls. Reports suggest […]

The Best Acefone Blogs on VoIP You Must Read Right Now!

VoIP or Voice over Internet Protocol has seen a rise in popularity over the past few years. Although the global pandemic has played a role in the technology’s demand, VoIP had already taken over business communications, owing to the advanced tools it offers. As the technology grows in popularity and offerings both, so do the […]