Page 24 – Blog

time to explore space with cloud technology

It Is Time To Explore Space With The Help Of Cloud Technology

Reports reveal that the market size for cloud computing is expected to grow from USD 371.4 billion in 2020 to USD 832.1 billion by 2025. Cloud computing is the buzzword in the industry today. With the COVID-19 pandemic coming back on us, businesses have begun to look at advanced technological options to help deal with […]

cloud communication solutions for your business

Go Beyond Calls, Texts, and Video with Cloud Communication Solutions

There are many different reasons to use cloud communication with your social media platforms––hosted phone system provide a great way to unify your communications and make sure your conversations remain consistent. When a customer gets in touch with you, it is important that you appear professional, and cloud communication solutions can help you do this […]

4 ways freelance agencies can go pro with a virtual phone system 1

All You Need to Know about AHT (Average Handle Time)

Modern-day customers are an impatient lot. They expect instant gratification and if your agents aren’t available when they call, you can expect your customers to forget your brand regardless of the quality of your products and services. Keeping them on hold or making them wait until you find an effective resolution is even worse. According […]

Benefits of UCaaS in Healthcare Sector

Unified Communications as a Service, refers to a suite of applications that brings together the entire communication network of an entity or organisation onto a single platform–– ‘unifying’ them in the process. Also known as UCaaS, these solutions enable communications via IP. They’re complemented by a host of systems and tools such as a hosted […]

top 3 cloud security controls company must know

Migrating to the Cloud? – Here’s What You Need to Know About it’s Major Security Controls

Did you know there is a hacking attempt on computers with Internet access every 39 seconds? To mitigate such a risk, various businesses, law firms, and organisations are migrating towards cloud-based software. In today’s world, when companies are making an enormous shift to the cloud, they majorly focus on cost savings, improved agility as well […]

[infographic] Differences between UCaaS and CPaaS

Businesses are moving on from on-premise systems to cloud-based communication platforms. Once they ascertain their communication needs, companies can select a service that they think suits their organisational goals and caters well to their target audience. Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS) are cloud communication solutions that offer […]

Why is Voice Broadcasting a Boon for the Insurance Industry?

Organisations all over the world need to communicate to establish their presence. Businesses need to constantly reach out to new prospects while managing existing clients. Additionally, communications are necessary to maintain internal business processes as well. When it comes to insurance companies, communication attains another level of importance. The very nature of their service requires […]

using a firewall to secure voip phone system

What is VoIP firewall? How it makes business communication secure?

VoIP or Voice Over Internet Protocol is a telephony system that plays an important role in taking charge of communication for businesses. One major advantage of VoIP telephony is that it does not need any additional hardware, like telephone lines, to function. Calls over VoIP only require stable Internet connectivity. This allows businesses to have […]

enhance customer experience in banking solutions through hosted phone systems

Enhance Customer Experience in Banking Solutions by Switching to Hosted Phone Systems

Delivering contextual and seamless customer experiences (CX) is vital to business success. Every interaction plays a crucial role in shaping long-term customer relationships. Across sectors, customers determine the value of your brand based on the CX you provide. Considering the banking sector––what is the first thing that comes to your mind? Long queues, continuously ringing […]

5 ways predictive analytics is improving customer experiences

Future CX: The Rise of Predictive Analytics

The current marketplace scenario is highly competitive. It isn’t surprising then that businesses are leaving no stone unturned to prove their worth and stand out in the crowd. Amongst the several other factors that define a competitive and reliable brand, delivering contextual customer experiences is now considered one of the most important factors. You should […]