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choose hosted phone system provider for business

10 Ways To Choose A Hosted Phone System Provider For Your Business

Cloud technology has undergone continuous advancements over the years, which explains why organisations have recently been switching to cloud-based communication systems. The hosted phone system encompasses all the innovations and benefits of cloud technology. Hosted phone offers a lot of benefits to businesses of any size. It is cost-efficient, highly scalable, reliable, and also flexible. It […]

6 Reasons Why Your Business Needs A Free Phone Number

Well, who wouldn’t enjoy free calls to get their problem solved? Free phone number is an excellent service of cloud telephony. But what exactly a free phone number is? It is a service offered by businesses, in which free helpline numbers are provided to the customers. So, that they can reach out to the company […]

9 Benefits of Integrating CRM With Hosted Phone System

CRM or Customer Relation Management offers so much to gain for a business. The biggest benefit of CRM is building a stronger relationship with your new, as well as existing customers. Customer Relation Management (CRM) software can be defined as a tool for businesses to manage the interactions and relationships with the customers by saving […]

What Is GDPR And How Does It Affect Call Centers?

What Does GDPR Stand For? GDPR stands for General Data Protection Regulation. It is a new legislation introduced by the European Union that requires businesses to protect the personal data and privacy of European Union citizens throughout the world. Its objective is to integrate the flow of data between all member states and strengthen the […]

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Top 10 Ways to Deliver Excellent Customer Service

The purpose of a business is to create a customer who creates customers. However, customer acquisition requires businesses to invest more resources than customer retentions. No business can implement a customer retention strategy successfully without focusing on the biggest reason as to why consumers switch brands and end business relationships – poor customer service. According […]

Hosted vs. On-premise Phone System: What To Choose?

The introduction of VoIP has changed the way businesses communicate. Statistics suggest small businesses that have switched to VoIP save 40% on local calls and 90% on international calls. Choosing the right business phone can be a confusing task when there is a variety of business phones with various features available. We are going to […]

ways to improve call centre team productivity

10 Ways To Improve Team Productivity At Your Call Centre [Infographic]

The performance of your call center directly depends on the performance of your team. A productive team works effectively to reach the company’s goal. We already know the importance of having a productive team, but how do we achieve it? How to transform a group of individuals into a team? This infographic lists ten ways […]

25 Important VoIP Statistics You Need to Know

Voice Over Internet Protocol or VoIP is a communication service that allows the user to make calls using the internet rather than the traditional phone lines. VoIP is significantly cheaper than the traditional PSTN or ISDN lines. VoIP has made international and local calls very feasible, and this is one reason that businesses are opting […]

5 Industries That Benefit The Most From Inbound Contact Centres

Inbound contact center are an essential part of customer service operations for many businesses, allowing them to handle customer inquiries, complaints, and issues effectively and efficiently. They can significantly improve customer satisfaction by providing a prompt and effective response to customer inquiries and complaints. By having a dedicated team to handle customer calls, businesses can ensure […]

Voice Broadcasting: Definition and Benefits

While running a marketing campaign, businesses need to reach out to a large number of customers in a short span. At present, voice broadcasting is one of the widely used mass communication techniques that is connecting companies with its target audience. Wikipedia defines voice broadcasting as a Mass communication technique which broadcasts pre-recorded voice messages to […]