Page 55 – Blog

conversational ai for better customer service

Will Chatbots Replace IVR?

Customers these days are greatly inclined towards self-service options. A customer experience study conducted shows that 71% of customers want to solve customer service issues on their own. These statistics indicate that customers prefer to use self-help tools instead of contacting company agents. Due to this rising demand for self-service options, market is flooded with self-service tools. […]

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How to Safeguard Your Business Transactions Using OTP Service?

According to the 2017 Data Breach Investigations Report released by Verizon, 81% hacking-related breaches leveraged either stolen or weak passwords. The report further adds, Social engineering is a common means for cybercriminals to establish a foothold. And employees are making this further easy by using easy-to-crack passwords. Users and IT departments are even often guilty of not […]

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Things You Need to Know Before You Switch to Cloud Telephony

Introduction With the rapid changes in technology these days, traditional and manual ways of communication have been replaced by automation. Nowadays, automating your communication processes has become a necessity in place of leisure. And cloud telephony is one such solution that has brought this change in the communication industry. Cloud has impacted the masses far and wide. […]

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Points to Keep in Mind Before Choosing Your Business Phone Number

In the past few years, tablets and smartphones have turned into a fundamental part of modern workplaces. Businesses and its employees utilize mobile devices for internal and external corporate communication, but businesses cannot carry out communication seamlessly without a dedicated business phone number. The dedicated business phone number encourages you to keep the personal and […]

Top Call Center Metrics to Measure Your Customer Satisfaction

Call center managers have to take a lot of critical decisions to ensure their team delivers exemplary customer service. As easy as it sounds, making these decisions are no cakewalk. You need to have measurable performance indicators in place to assess what is working and what is not working for your call center. Here is […]

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What is Toll free Number : A Comprehensive Guide

Most of the businesses these days depend upon communication as it gives an edge to the businesses in the market. If you happen to be a business owner who is looking for ways to connect with your customers to enhance customer satisfaction, toll free number is the right solution for you. It is a two-way […]

Beginner’s Guide to IVR

Irrespective of your organizations size and the industry, Interactive Voice Response (IVR) caters to every type of business perfectly. Besides providing a communication platform, it has proved to be a great customer engagement tool that has bridged the gap between customers and businesses. This guide aims to take you through What, why, and How of […]

5 Ways to Get Customers to Pick Your Calls

As the famous saying goes, Conversations lead to Conversions This saying holds true for all the businesses aiming to attract and convert leads. In fact, as per a survey, there is a strong connection between the number of conversations that agents have each day to their performance. An average sales rep has around six conversations a […]

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Transactional or Promotional SMS: What Does Your Business Need?

According to a report released by Dynmark International, the open rate for SMS or text messages has already exceeded by 98%. Further, 90% of the text messages are read within 3 seconds from delivery. The high and fast open rate has made SMS a key component of omnichannel customer communication. A large percentage of customers […]

What is Number Masking ?

India is home to more than 3000 new businesses, third biggest base on the planet, with 800+ new companies being propelled annually. With the rapid increase in the number of start-ups and other companies, the major concern for these companies remains customer privacy. We share our phone numbers every day with various apps and websites for several […]