Page 57 – Blog

10 Points to Add in Your Checklist While Testing IVR – Part 2

In part 1 (10 Points to Add in Your Checklist While Testing IVR), we had explored below IVR testing points which companies should check before launching their IVR for customers. IVR Greet Callers Warmly IVR has Limited Menu Options IVR Announces the Option Before the Description Self-Help Options Are Providing Correct Results IVR is Giving […]

10 Points to Add in Your Checklist While Testing IVR – Part 1

Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it has offered to everyday business processes. IVR has also been a lifesaver in handling mundane tasks such as answering a never-ending number of phone calls […]

How to Enhance Customer Service Using Voice Broadcasting

In the business world, the customer is the ultimate boss. Every company aims to provide its customer with an undaunted experience, be it during sales or after-sales support. Voice Broadcasting is one such customer-service tool which ensures a quality customer experience. The first customers of voice broadcasting were the general public, targeted by the government […]

Why Millenials are Rapidly Adopting Cloud Technology

9 Myths About Cloud Telephony Services

Cloud technology is reforming the modus operandi of various services at this age and era, to which telephony remains no exception. Cloud telephony is a cloud-based telephone service that has changed the course of traditional telephone services. Although cloud telephony has well established its roots in the world and is globally recognized for its benefits, certain […]

How Different Industries in India Are Using Missed Call Service?

India is no new to the concept of missed call services. In fact, with over 1 billion mobile subscribers, India is a market where missed call service has been used to market services, and its potential is only expected to grow with time. Here is the statical data which proves India has a vast potential for […]

How Different Industries Are Using Voice Broadcasting Service

Voice Broadcasting (VB) is remarkably useful for a business or industry when it comes to spreading information to large masses. With time, the uses and applications of voice broadcasting service have expanded by manifold. Companies are no more restricted to only sending promotional/emergency updates. Instead, they are now maximising its utilisation by using it in […]

How Our PM Narendra Modi is Using Missed Call Marketing

This tweet on the 24th of March, by the Hon’ble Prime Minister of India, Shri Narendra Modi, clearly highlights the fact that he knows how to reach out to the people of India. This innovative idea to reach out to the urban as well as the rural population of India who resides in distant corners […]

How Does the IVR System Work?

Having your own Interactive Voice Response (IVR) system has become a prime necessity in today’s competitive business scenario. Not only it gives your business an edge, but it also reflects that providing a quality customer service is your top priority. But to utilize IVR service to the best of its abilities you need to be […]

Missed Call Marketing: A New-Age Marketing Technique

There are a lot of new methods and innovative ways that businesses are trying their hands on to improve customer service and build long-term relationships. One such method is missed call marketing. Before we get into the various advantages that missed called marketing has for a business, let us first understand what missed call marketing […]

Toll-Free Number: The Path to Expand Your National Presence

Unlike local numbers, toll-free numbers help businesses to build up a stable national presence without investing additional time and resources. Most businesses nowadays implement toll-free numbers to provide their customers with a platform to contact customer support executives without incurring call charges. The toll-free number services require the call charges to be paid by the […]