“If your customer base is predictable, then it is also manageable.” This statement signifies that your customers have a specific orientation and behavioral patterns. If you can tap into the very essential nature of your customer in this regard, then most of the workforce can be deployed in a much better way. In the initial […]
Effective communication is the key to every business’s success. To make it more efficient and accessible, various types of contact numbers are used by the companies. Some of the business phone numbers that are deployed for carrying out effective customer-communication are –Toll Free Numbers and DID (Direct Inward Dialing) numbers. Cloud communication has enabled the Voice […]
A recent survey on the growth of cloud-based contact center market indicates that this industry will grow to $15,670.9 million by 2021 from the $5,430.3 million in 2016. It represents a Compound Annual Growth Rate (CAGR) of 23.6%. The benefits offered by the cloud-based auto-dialer solutions are significantly contributing towards the industry’s exponential growth. With […]
With the advent of the software age, most services that were performed manually are now being automated by computers. This has led to better productivity and enhanced efficiency of the various businesses that employ these services. One such industry that is now heavily dependent on software automated services is the Call Center industry. From making […]
Unified Communications-as-a-Service (UCaaS) is redefining the way business is done in many ways, all for the benefit of business owners and customers alike. Coronavirus has forced many businesses’ hands on the subject of remote working, but those with a UCaaS solution already in place were able to adapt quickly where some businesses struggled. The future […]
Sales success depends on a number of factors, from the quality of your product to the need for your product or service in the marketplace. However, even with high quality and in-demand product, your sales team need to have the right traits to connect with your customer and sell the products to them. If the […]
When you’re building a business or brand, it is important to build trust at the same time. Customers are much more likely to make a purchase with you if they see legitimate reviews and feedback from other customers similar to them. Customer reviews are without bias and give a true representation of the products or […]
The marketplace has long shifted from a product-centric landscape to that focusing on services. In simpler terms, it’s all about customer satisfaction. A happy customer ensures repeated sales, word-of-mouth recommendation, and a bright brand image overall. The key to a positive experience is efficiency, and that’s where IVR system steps in. IVR or Interactive Voice Response […]
Time efficiency is among the most crucial component of a thriving cloud based contact center. The ability to drastically reduce the time an agent takes to place a call has a direct effect on the overall efficiency of a call center. We have compiled a list of 10 benefits that a cloud based predictive dialer will provide […]
Whenever we think of call centers, we think of performance management methods such as call monitoring and speech analytics, but Workforce Optimization is a more comprehensive tool that aims at bringing about improved customer service and thus, better customer experience. What is Workforce Optimization (WFO)? Workforce Optimization is a comprehensive program that aims at improving call […]
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