Entries by Acefone Editor

How to Design an IVR system for your business.

How To Design An IVR That Customers Will Love

Interactive Voice Response (IVR) is a technology that allows interaction with callers before they reach an operator; giving you the ability to gather the required information and route the calls to the right operator. With a hosted PBX system, you can implement an IVR which can help ease the journey your customers go through when […]

Tools that Call Centre Agents and Managers must have.

5 Must-Have Tools For Call Centre Agents

A cloud phone system provides all the tools call centre agents need to provide an outstanding service to customers, no matter where you are based. Here, we’ve put together our five must-have tools for call centre agents. Call Alerts Make sure you start all your calls professionally with call alerts. A call alert lets you […]

Features of a Hosted Phone System.

Top 5 Features Of Hosted Phone System

A hosted phone system gives your business access to many exciting features a traditional phone system can’t offer. If you’re considering making the change to a cloud-hosted phone system but aren’t sure which features could benefit your business the most, we’ve put together some of the top features which can be used with hosted phone […]