With a hosted phone system, managing a call center from home is easier than ever before. Working remotely may be completely new for some call center managers and may take some time to transition and ensure staff are working as efficiently as possible. But we have some tips and tricks to help ease that transition […]
VoIP phone solutions are an ideal addition to any business owner who is serious about improving their communications and bringing their company into the 21st century. With innovative solutions providing a range of amazing features and giving staff the freedom to work from wherever they want to, every business no matter if they are large […]
Direct Inward Dialing (DID) or Direct Dialing Inward (DDI) is a service that gives a group of numbers to reach the PBX (Private Branch Exchange) of a company. Now the question is why use a DID number? The answer lies in several benefits that DID numbers carry with them. This service helps to maintain a better […]
When choosing a business communication solution, you must always question each solution presented to you to figure out which is going to work best for your business. Investment in communications can be quite a significant outgoing cost for your business, so you need to make sure you have all the information you need before committing […]
If you have not heard about IVR before, an Interactive Voice Response (IVR) system is completely personalisable and gives customers the opportunity to choose which department they come through too, before the call is connected to your operators. With a hosted phone system, you can personalise this system to ensure it is branded and a […]
Growth is the primary objective for any business, which is the reason why organizations are willing to go the extra mile to push forward. While unlocking opportunities is one aspect of inching closer to your growth targets, it is equally vital to identify the challenges that may be slowing down, or worse, killing your business. […]
Remote working can be tricky for businesses who are not used to working in this way, with agents not being in the same room as you, how will you ensure they are giving the best service? How will you ensure they have all the support they need? With a cloud phone system, remote working does […]
Many employees are working from home and this could be a completely new experience for them, so it is more important than ever to keep the lines of communication open for them so they can communicate just as easily as they would sitting across a table from each other in an office. Communication is key […]
Coronavirus has wreaked havoc on the business world, but your business can still remain just as productive with the right equipment. Some businesses have unfortunately been forced to close as they do not have the infrastructure to support home workers. However, with a hosted phone system your staff can connect to your phone system with […]
Call-center agents need to represent the brands to which they provide outsourcing customer services. Hence, it is crucial for them to receive adequate training, as it enables them to keep the brand image intact. While interacting with customers, agents need advanced software solutions to deliver efficient customer service. They require extensive training to handle the […]
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