Business landscapes may be ever-evolving, but here’s one ultimate rule: how you prioritise customer service inevitably defines what your business means to you and to your customers. In fact, it wouldn’t be so farfetched to say that even if you sell top-quality products or services, one bad experience can put a customer off forever. No […]
Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax of the story, you need to connect with demand as well. That’s where customer experience comes in. In a saturated market, the connection you […]
How to Automate Customer Service Effectively Complete Guide For example, your chatbot doesn’t have to know everything or understand everything before it’s deployed — train it to answer a handful of FAQs and keep training it over time. Front provides a strong, collaborative inbox that supports email, SMS, chat, social media, and other forms of […]
Introduction Your business is your baby. You made it, built it, helped it grow and gave it all your time and effort. Your baby is now an SMB with a sizeable workforce. Now you’re looking to scale. While you find markets, managers and investors, we know you’re going to want efficient communication processes in […]
Remember the 2006 Hollywood film Outsourced? The protagonist Todd flew all the way from the US to a small town in India to set up a call center for his company. This was pretty much how things worked back in the early 2000s—while globalisation had enabled multinational corporations to take advantage of lower wages in […]
The man vs machine battle has now reached its peak. With the advent of Artificial Intelligence (AI) and Machine Learning (ML) programmes, efficiency, both in terms of work and costs, has improved dramatically. Businesses are now actively seeking services that allow automation of previously monotonous work. Amid this search, businesses are forgoing one of the […]
Online shopping, the new face of retail, has its share of unique instances. Can you imagine walking into a physical store and putting items in your shopping basket only to realise you don’t need these things in the first place? No, right? But this is a normal consumer habit in the world of online shopping. […]
Implementing hosted IVR systems is a fantastic way to make your small business stand out from the competition. Used correctly, they can give your business communications a professional touch, no matter the scale of your business, or the industry it operates in. IVR, or Interactive Voice Response, is an automation tool that can help you […]
The relationship between brands and customers has evolved rapidly over the past few years. With this new digital era, the introduction of social media, as well as improving communication technology, has brought the entire world much closer. This is also reflected in the dynamics between customers and companies. Businesses today are constantly on the lookout […]
There’s a saying that goes: you can’t clap with one hand. A business doesn’t exist in silos. It involves people on either side of the graph—supply and demand, as it were. You cannot operate solely on numbers and business theories, with a one-track mind akin to a horse wearing blinkers. What we’re getting at is […]
The hallmarks of ‘good’ customer service are not limited to the binary question of whether the support agents solved a customer query or not. “One-third of consumers say they would consider switching companies after just one instance of bad customer service”. Wonder why? This holistic experience leaves a lasting impression on the customer, and as […]
Acefone recently bagged two honorary awards—“Great User Experience” and “Rising Star”—at the 2020 Awards organised by FinancesOnline. FinancesOnline is a respected platform, where one can read detailed reviews of B2B and SaaS software as provided by industry experts. Well-curated and comprehensive, these reviews offer a deep understanding of different companies and their services. FinancesOnline also […]
Customer journey is the deciding factor between making a purchase from your business or choosing a competitor. Think back to your own experiences when purchasing, you are much more likely to opt for a provider with a smooth customer journey, rather than one which is disjointed and difficult to navigate. It is important for businesses […]
There are many different reasons to use cloud communication with your social media platforms––hosted phone systems provide a great way to unify your communications and make sure your conversations remain consistent. When a customer gets in touch with you, it is important that you appear professional, and cloud communication solutions can help you do this […]
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